I appreciate your support: I created a product with several componets. One of the componets includes a product with price 0 (because the cost is included in the base price) but when the final product is included in the cart, the price showed in the cart and checkout pages is a price that include the price of components with price 0. So, this is a wrong price; it is more than the correct price.
Additionally, the last version plugin shows a crossed out price next to the base price or final price. I don’t find any option to avoid or not show that crossed out price.
Attached to the email some screen with the issue. You can see the issue in the next links:
Thanks for contacting us here at WPClever Support Forum.
For your information: We have received many similar reports about this issue. Most were triggered by the incompatibility with the theme or cart plugin. We can help you fix the issue properly so that it can reflect the correct subtotal & total on cart and checkout pages.
However, I checked that you are using the free version of our plugin on your site. I am afraid we cannot help you with a free customization service. According to our company's policy, we only support issues with third-party plugins or themes in the Premium version.
You can check it out on your own in our live demo here: prices are fine when added to the cart and checkout https://demo.wpclever.net/wooco/.
Thanks for your comments. I am not agree with you because you offer a free version that should work well with the main themes for platforms that you offer compatibility. I fixed the issue installing the WPC Composite plugin in version 4.0.3; the issue/incompatibility started in WPC Composite version 4.0.4. So, that is the proof that the issue is in the plugin version, not in the theme.
I hope you fix this issue in next version because if today anyone download and install the WPC Composite plugin free version (4.1.2 last version) and use Woocommerce and Astra Theme (highly used in web pages and e-commerce pages) , the plugin won't work well.
In the WordPress repository, there are many types of themes and to make our plugins work with all of them is impossible. No plugins can claim to be fully compatible with all themes out there as theme developers use different standards. Even some themes from the WooCommerce team lacks proper elements for plugins to work on.
You found that version 4.0.3 is fine because after that version, some themes changed and caused us to modify our plugin. Our developers have confirmed that.
We can only guarantee the compatibility with our own WPC themes, as they use the same standards as our plugins, that would be ideal. Fixing issues with third-party themes or plugins require too much time and effort, that's why we only offer free customization service to Premium users. Technology always evolve and we must keep up with the changes of WooCommerce and WordPress as they are the basics, but not with external themes or plugins.
Good Evening
I appreciate your support: I created a product with several componets. One of the componets includes a product with price 0 (because the cost is included in the base price) but when the final product is included in the cart, the price showed in the cart and checkout pages is a price that include the price of components with price 0. So, this is a wrong price; it is more than the correct price.
Additionally, the last version plugin shows a crossed out price next to the base price or final price. I don’t find any option to avoid or not show that crossed out price.
Attached to the email some screen with the issue. You can see the issue in the next links:
https://relajateyteje.com/tienda/kit-bolso-de-verano-crochet-aro-de-mdf/
https://relajateyteje.com/tienda/kit-bolso-de-verano-crochet-aro-de-bambu/
I appreciate your support,
Hi Belkis,
Thanks for contacting us here at WPClever Support Forum.
For your information: We have received many similar reports about this issue. Most were triggered by the incompatibility with the theme or cart plugin. We can help you fix the issue properly so that it can reflect the correct subtotal & total on cart and checkout pages.
However, I checked that you are using the free version of our plugin on your site. I am afraid we cannot help you with a free customization service. According to our company's policy, we only support issues with third-party plugins or themes in the Premium version.
You can check it out on your own in our live demo here: prices are fine when added to the cart and checkout https://demo.wpclever.net/wooco/.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Janilyn
Thanks for your comments. I am not agree with you because you offer a free version that should work well with the main themes for platforms that you offer compatibility. I fixed the issue installing the WPC Composite plugin in version 4.0.3; the issue/incompatibility started in WPC Composite version 4.0.4. So, that is the proof that the issue is in the plugin version, not in the theme.
I hope you fix this issue in next version because if today anyone download and install the WPC Composite plugin free version (4.1.2 last version) and use Woocommerce and Astra Theme (highly used in web pages and e-commerce pages) , the plugin won't work well.
Regards,
Belkis Plaza
Hi Belkis,
In the WordPress repository, there are many types of themes and to make our plugins work with all of them is impossible. No plugins can claim to be fully compatible with all themes out there as theme developers use different standards. Even some themes from the WooCommerce team lacks proper elements for plugins to work on.
You found that version 4.0.3 is fine because after that version, some themes changed and caused us to modify our plugin. Our developers have confirmed that.
We can only guarantee the compatibility with our own WPC themes, as they use the same standards as our plugins, that would be ideal. Fixing issues with third-party themes or plugins require too much time and effort, that's why we only offer free customization service to Premium users. Technology always evolve and we must keep up with the changes of WooCommerce and WordPress as they are the basics, but not with external themes or plugins.
Best regards.
Janilyn T. - WPClever Support Agent