It's been a week without a response to ticket #2942602. I need some developer to see, because I'm with the launch of my product stopped. I am being charged by my employer, help me with this please!!!
Thanks for checking back here. We're sorry for the slow support. We are seriously understaffed due to the fact that all of our developers are now tested positive for the COVID-19 and they are undergoing the treatment.
Your ticket was assigned to Dustin as he is the last developer in our team that is available now. The workloads are now very heavy for him so the support speed is expected to be longer than normal, especially for issues that concerns third-party conflicts.
We hope that you could spare us some more time to process things. I will try to check things out and keep track of the progress frequently. Hopefully, our developers will recover soon.
Hello, I'm Eduardo Andrade Director of EhGol Sports who bought the plugin from you. I need a solution to our problem, as we are missing advertising dates with radio, television and social networks, we purchased the plugin on 12/10/2021 and opened the problem solving call on 12/21/2022. 3 attempts to communicate with you with no response, only after we communicate openly that you have responded. I sincerely ask you to pay attention to our problem and solve it please. We are behind schedule with our planning and the site is down waiting for the plugin to work. I need you to give us an opinion on when it's ready and I need you to solve it for us as soon as possible. Thanks.
Thanks for the feedback & information. We're not available at the weekends so today I am able to reach back to you.
As I have stated in last my ticket, we have one last week off in December to update our system and update our plugins. In early January, our developers are tested positive for COVID-19 so we only have Dustin to be in charge now.
Your ticket was assigned to Dustin so I cannot read your comments. If you need to check the progress of your ticket, kindly ask via this thread. I will try to urge our developer frequently and respond to you as soon as possible.
You can rest assured that I have sent your ticket to our developer to remind him to check back as soon as possible. We will try to solve things out as best as we can.
We are truly grateful for your understanding and patience so far.
Support, good afternoon!
It's been a week without a response to ticket #2942602.
I need some developer to see, because I'm with the launch of my product stopped.
I am being charged by my employer, help me with this please!!!
I wait!!!
Hi Thiago,
Thanks for checking back here. We're sorry for the slow support. We are seriously understaffed due to the fact that all of our developers are now tested positive for the COVID-19 and they are undergoing the treatment.
Your ticket was assigned to Dustin as he is the last developer in our team that is available now. The workloads are now very heavy for him so the support speed is expected to be longer than normal, especially for issues that concerns third-party conflicts.
We hope that you could spare us some more time to process things. I will try to check things out and keep track of the progress frequently. Hopefully, our developers will recover soon.
Best regards.
Janilyn T. - WPClever Support Agent
Hello, I'm Eduardo Andrade Director of EhGol Sports who bought the plugin from you. I need a solution to our problem, as we are missing advertising dates with radio, television and social networks, we purchased the plugin on 12/10/2021 and opened the problem solving call on 12/21/2022. 3 attempts to communicate with you with no response, only after we communicate openly that you have responded. I sincerely ask you to pay attention to our problem and solve it please. We are behind schedule with our planning and the site is down waiting for the plugin to work. I need you to give us an opinion on when it's ready and I need you to solve it for us as soon as possible. Thanks.
Hi Thiago,
Thanks for the feedback & information. We're not available at the weekends so today I am able to reach back to you.
As I have stated in last my ticket, we have one last week off in December to update our system and update our plugins. In early January, our developers are tested positive for COVID-19 so we only have Dustin to be in charge now.
Your ticket was assigned to Dustin so I cannot read your comments. If you need to check the progress of your ticket, kindly ask via this thread. I will try to urge our developer frequently and respond to you as soon as possible.
You can rest assured that I have sent your ticket to our developer to remind him to check back as soon as possible. We will try to solve things out as best as we can.
We are truly grateful for your understanding and patience so far.
Best regards.
Janilyn T. - WPClever Support Agent