Hi I had installed the free version but I want to buy the Premium Version. However the Images of Simple & Variation Products cannot be displayed in my Woocmmerce Shop (image 1) as it is shown in your screenshots (image 2) or in youtube videos (image 3).
Please what can I do to show the images? Please it is important because we have products with more than 3 variations.
Thank you for contacting WPClever Support Forum. We’ve received your ticket.
However, the description is not enough for us to find the cause of the problem. Please provide us with some screenshots of back-end settings and a link to your published product for checking?
After receiving your information, I'll proceed to the next step.
In an initial check, I saw that the images you were using for your grouped items seemed not to be supported by our plugin. It's not jpg or png but a gif-based, right?
In addition, the third item in the product list was not supported. You can only add simple, variable products or some selected variations to be grouped items. But one of your items was a grouped product - this product type is not supported. It's impossible to include a grouped product inside a smart grouped product.
For further investigation on these issues, our developers can help you check the codes and soothe the conflicts for other appearance issues when you purchase our Premium version. That's why we offer free and unlimited customization service to Premium to make sure our plugin works at its best on users' site.
Hi
I had installed the free version but I want to buy the Premium Version. However the Images of Simple & Variation Products cannot be displayed in my Woocmmerce Shop (image 1) as it is shown in your screenshots (image 2) or in youtube videos (image 3).
Please what can I do to show the images? Please it is important because we have products with more than 3 variations.
Hi Javier,
Thank you for contacting WPClever Support Forum. We’ve received your ticket.
However, the description is not enough for us to find the cause of the problem. Please provide us with some screenshots of back-end settings and a link to your published product for checking?
After receiving your information, I'll proceed to the next step.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Janilyn
This link is the test published product for checking: https://dentalqp.com/producto/arcos-de-acero-ovoides/
These are the screenshots of back-end settings (WPC GP images Back to end 1,2 & 3)
The screenshots are in Firefox and Google Chrome. Why the buttons are different in appearance?
Do you need more information? or it is enough?
Also I was wondering if yours plug ins do not affect the page Speed?
Best Regards Javier Tapia :)
Hi Javier,
In an initial check, I saw that the images you were using for your grouped items seemed not to be supported by our plugin. It's not jpg or png but a gif-based, right?
In addition, the third item in the product list was not supported. You can only add simple, variable products or some selected variations to be grouped items. But one of your items was a grouped product - this product type is not supported. It's impossible to include a grouped product inside a smart grouped product.
For further investigation on these issues, our developers can help you check the codes and soothe the conflicts for other appearance issues when you purchase our Premium version. That's why we offer free and unlimited customization service to Premium to make sure our plugin works at its best on users' site.
Best regards.
Janilyn T. - WPClever Support Agent