You can kindly download the update from our website here: https://wpclever.net/my-account then manually upload that to your site. If you didn't have any account on our site, register a new account with your purchase email to access and control all payments and downloadsassociated with your email address.
If you encounter any troubles with the installation, you can refer to this guide https://wpclever.net/faqs.
After updating, kindly clear both your site and browser's caches and cookies. I'm looking forward to your feedback on this.
Thanks Janilyn, unfortunately I am still unable to update it.I have tried uploading by dragging it into plugins however I am met with this 'file is empty' message (see picture attached)
I have assigned one of our developers to help you with that. He’ll be looking into your question and responding with specific instructions as soon as possible.
Please stay patient as we're having very heavy workloads, it might take some time for our developers to reach back.
I'm trying to update my plugin however it just returns the message, 'Update failed: Download failed. Bad Request'.
The cart but at the bottom eft of the screen doesn't open when clicked (and i have products in the cart)
Hi Charlotte,
Thanks for contacting WPClever Support Forum.
You can kindly download the update from our website here: https://wpclever.net/my-account then manually upload that to your site. If you didn't have any account on our site, register a new account with your purchase email to access and control all payments and downloads associated with your email address.
If you encounter any troubles with the installation, you can refer to this guide https://wpclever.net/faqs.
After updating, kindly clear both your site and browser's caches and cookies. I'm looking forward to your feedback on this.
Best regards.
Janilyn T. - WPClever Support Agent
Thanks Janilyn, unfortunately I am still unable to update it.I have tried uploading by dragging it into plugins however I am met with this 'file is empty' message (see picture attached)
Hi Charlotte,
Thank you for the feedback.
I have assigned one of our developers to help you with that. He’ll be looking into your question and responding with specific instructions as soon as possible.
Please stay patient as we're having very heavy workloads, it might take some time for our developers to reach back.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Charlotte,
I'm so sorry for the late reply!
This error https://www.screencast.com/t/yNC75P406a4y is related to your server/hosting config. So, please contact the server/hosting administrator to get help.
If you can't do that, please send me your server/hosting credentials then I can help you check it.
Best regards,
Dustin