In fact, when visitor is on product page and add product + second product from WBC Frenquently bought together plugin and he arrive to checkout X page, the reduction with WBC Frenquently bought together plugin is not included... Checkout X consider only the initial price and not the discount price.
I contacted Checkout X support and consulted your forum but I didn't found how to fix it.
Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket.
Please check the Bought Together tab to see if the "Add Separately" option is enabled/checked. This would cause the issue.
About the Add Separately option:
For your information, when you enable the "Add separately" option, all the discounts applied to Bought Together item will be removed. Thus, when customers select and press the Add to Cart button to buy them, they will be simply individual items bought together & no discount is applied. When this option is enabled, customers can freely remove any unwanted item from the cart, they can choose to buy any product from the list because they're treated as individual products.
The discount is only accepted when they are items bought together with the main product as part of the deal and cannot be removed individually. That's why when the Add separately option is enabled, all the discounts preset to Bought Together items are removed. This is explained here: http://prntscr.com/trpmd8.
If you need to configure a discount, don't enable it. This is to make sure when customers add items to the cart, they cannot buy Bought Together items at the discounted price if they remove the main product from the cart.
If this doesn't help, kindly provide us with more details (video recording the back-end and front-end issue).
Hello,
I have technical problem on my online store https://studio-vert.com
In fact, when visitor is on product page and add product + second product from WBC Frenquently bought together plugin and he arrive to checkout X page, the reduction with WBC Frenquently bought together plugin is not included... Checkout X consider only the initial price and not the discount price.
I contacted Checkout X support and consulted your forum but I didn't found how to fix it.
Thanks by advance for your help :)
Hi Stéphane,
Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket.
Please check the Bought Together tab to see if the "Add Separately" option is enabled/checked. This would cause the issue.
About the Add Separately option:
For your information, when you enable the "Add separately" option, all the discounts applied to Bought Together item will be removed. Thus, when customers select and press the Add to Cart button to buy them, they will be simply individual items bought together & no discount is applied. When this option is enabled, customers can freely remove any unwanted item from the cart, they can choose to buy any product from the list because they're treated as individual products.
The discount is only accepted when they are items bought together with the main product as part of the deal and cannot be removed individually. That's why when the Add separately option is enabled, all the discounts preset to Bought Together items are removed. This is explained here: http://prntscr.com/trpmd8.
If you need to configure a discount, don't enable it. This is to make sure when customers add items to the cart, they cannot buy Bought Together items at the discounted price if they remove the main product from the cart.
If this doesn't help, kindly provide us with more details (video recording the back-end and front-end issue).
Best regards.
Janilyn T. - WPClever Support Agent