When i create a products bundle, i chosse smart bundle, i search and add products or just one products and after the update the products are disapearing. I already have bundle products created and i want to create more. I think after the update i just can`t create products bundle.
What i realise after adding different products is that some of them word and stay after the update and some of them are not there.
I'm afraid this issue was triggered by a change in another plugin or theme on your site rather than from our plugin as we only install WooCommerce and our plugins, our theme WPCstore on our test site.
So, could you kindly please open a new PRIVATE ticket and provide us with your admin login credentials, our developers will help you check and fix this issue as soon as possible.
Before sending the message I did same tests. I have a test area where I only intalled woocommerce and the bundles plugin. The problem is also found in the test area.
yes, that's right, it's annoying especially when you have the premium version.
Unfortunately, I only encountered the problem yesterday because my online shop was closed for holidays in August.
Maybe the problem is due to the WordPress or WooCommerce update, otherwise I don't even know what it is.
If they answer you in the private ticket, could you kindly let me know the solution?
Our developers have carefully tested our plugin many times and the conclusion is there's no issue with our plugin when running on WooCommerce & our theme WPCstore.
We're still investigating all the cases to make proper adjustments, however, until now there are no common clues for this to give a firm conclusion of which caused this.
I have a friend who I recommended your plugin to a while ago who has version 5.8
I wanted to give it a try to make an intelligent product and the result was excellent. Product created without problems.
So I wanted him to upgrade to version 5.8.1. I recreated the smart product and unfortunately the problem in question arose again.
I hope that the problem will be resolved as soon as possible.
Hi, I solved it in a somewhat spartan way. I went to search for files that have been changed with the new version. I was able to trace the old files through the wordpress.org site. I have replaced only one file (I hope it will also be of help to some developers), inserting the one of the old version. The file in question is "class-woosb.php". At least with this change I can insert smart products even if I still can't select a viable product from the list as it is not selectable. Anyway, waiting for a new update, at least so buffer the solution.
Hello,
I have premium version of WPC Product Bundles.
When i create a products bundle, i chosse smart bundle, i search and add products or just one products and after the update the products are disapearing. I already have bundle products created and i want to create more. I think after the update i just can`t create products bundle.
What i realise after adding different products is that some of them word and stay after the update and some of them are not there.
What should i do?
Need help.
Thank,
Leonard
Have the same problem
Same problem...
Some products work, others not. Why is that?
Hi Leonard, Sarah & Elena,
Thanks for reaching out to us here. We're not available at the weekend so today we're back to process your tickets.
I have checked the latest version of WPC Product Bundles on our test site and it is working just fine.
You can check this video here: https://www.screencast.com/t/EX6GG0nJG.
I'm afraid this issue was triggered by a change in another plugin or theme on your site rather than from our plugin as we only install WooCommerce and our plugins, our theme WPCstore on our test site.
So, could you kindly please open a new PRIVATE ticket and provide us with your admin login credentials, our developers will help you check and fix this issue as soon as possible.
Best regards.
Janilyn T. - WPClever Support Agent
Hello Janilyn,
I opened up a new private ticket (nr. #2860681) with all the credentials
For other, if this ticket will be opened i will let u know what was the cause.
Best
Leonard
Thanks, Leonard.
I have transferred your ticket to one of our developers for fixing the issue. He will respond to you as soon as finding the culprit.
Best regards.
Janilyn T. - WPClever Support Agent
I have the same problem in question.
Before sending the message I did same tests. I have a test area where I only intalled woocommerce and the bundles plugin. The problem is also found in the test area.
Hello Davide,
I have private ticket opened 2 days ago and still no answer.
For me is started a 7 ago. Maybe its related to upgrading woocommerce or wordpress to last update?
Its begining to be annoying especially when u have premium version and its not working.
Best,
Leonard
Hi Leonard,
yes, that's right, it's annoying especially when you have the premium version. Unfortunately, I only encountered the problem yesterday because my online shop was closed for holidays in August.
Maybe the problem is due to the WordPress or WooCommerce update, otherwise I don't even know what it is.
If they answer you in the private ticket, could you kindly let me know the solution?
Thank you so much
Best,
Davide
Hello again,
If i receive any reply i will post it here.
Best,
Leonard
Hi All,
Our developers have carefully tested our plugin many times and the conclusion is there's no issue with our plugin when running on WooCommerce & our theme WPCstore.
We're still investigating all the cases to make proper adjustments, however, until now there are no common clues for this to give a firm conclusion of which caused this.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Janilyn,
I have a friend who I recommended your plugin to a while ago who has version 5.8 I wanted to give it a try to make an intelligent product and the result was excellent. Product created without problems. So I wanted him to upgrade to version 5.8.1. I recreated the smart product and unfortunately the problem in question arose again.
I hope that the problem will be resolved as soon as possible.
Best,
Davide
Same problem here.
Hi,
I solved it in a somewhat spartan way.
I went to search for files that have been changed with the new version. I was able to trace the old files through the wordpress.org site. I have replaced only one file (I hope it will also be of help to some developers), inserting the one of the old version. The file in question is "class-woosb.php".
At least with this change I can insert smart products even if I still can't select a viable product from the list as it is not selectable.
Anyway, waiting for a new update, at least so buffer the solution.
Hello Davide,
Could u attached here the file in question?
I want to give it a try.
Thanks.
The file I replaced is the one attached (zipped file)
Its path is "/includes/class-woosb.php"
Before doing the replacement process, I deactivated the plugin and made a copy of the plugin installed on the site to be sure.
Obviously all this is beyond my responsibility.
Hi guys, just updated to the newly released 5.8.2 and guess what? It's working !!!
Well, at least for me ;)
Enjoy!
Rgds
Goodmorning everyone,
I also confirm that there has been an update to 5.8.2 and now everything works great.
A great job of the developers, very good!
Best,
Staff of JONIOPESCA.COM
Thanks all for the confirmation. I have reported some typical cases to our developers and they have managed to fix them before our short vacation.
I'll close this topic right here. Feel free to submit a new ticket to report any issues at any time.
Have a nice week.
Best regards.
Janilyn T. - WPClever Support Agent