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  Public Ticket #2859370
can`t create bundle products
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Comments

  •  2
    Leonard Gabriel Grama started the conversation

    Hello,

    I have premium version of WPC Product Bundles.

    When i create a products bundle, i chosse smart bundle, i search and add products or just one products and after the update the products are disapearing. I already have bundle products created and i want to create more. I think after the update i just can`t create products bundle.

    What i realise after adding different products is that some of them word and stay after the update and some of them are not there.

    What should i do?

    Need help.

    Thank,

    Leonard

  • Elena NL replied

    Have the same problem

  •  2
    Sarah replied

    Same problem...

    Some products work, others not. Why is that?

  •  767
    Janilyn replied

    Hi Leonard, Sarah & Elena,

    Thanks for reaching out to us here. We're not available at the weekend so today we're back to process your tickets.

    I have checked the latest version of WPC Product Bundles on our test site and it is working just fine.

    You can check this video here: https://www.screencast.com/t/EX6GG0nJG.

    I'm afraid this issue was triggered by a change in another plugin or theme on your site rather than from our plugin as we only install WooCommerce and our plugins, our theme WPCstore on our test site.

    So, could you kindly please open a new PRIVATE ticket and provide us with your admin login credentials, our developers will help you check and fix this issue as soon as possible.

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  2
    Leonard Gabriel Grama replied

    Hello Janilyn,

    I opened up a new private ticket (nr. #2860681) with all the credentials

    For other, if this ticket will be opened i will let u know what was the cause.

    Best

    Leonard

  •  767
    Janilyn replied

    Thanks, Leonard.

    I have transferred your ticket to one of our developers for fixing the issue. He will respond to you as soon as finding the culprit.

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  1
    Davide replied

    I have the same problem in question.

    Before sending the message I did same tests. I have a test area where I only intalled woocommerce and the bundles plugin. The problem is also found in the test area.

  •  2
    Leonard Gabriel Grama replied

    Hello Davide,


    I have private ticket opened 2 days ago and still no answer.

    For me is started a 7 ago. Maybe its related to upgrading woocommerce or wordpress to last update?

    Its begining to be annoying especially when u have premium version and its not working.


    Best,

    Leonard

  •  1
    Davide replied

    Hi Leonard,

    yes, that's right, it's annoying especially when you have the premium version. Unfortunately, I only encountered the problem yesterday because my online shop was closed for holidays in August.

    Maybe the problem is due to the WordPress or WooCommerce update, otherwise I don't even know what it is.

    If they answer you in the private ticket, could you kindly let me know the solution?

    Thank you so much

    Best,

    Davide

  •  2
    Leonard Gabriel Grama replied

    Hello again,


    If i receive any reply i will post it here.


    Best,

    Leonard

  •  767
    Janilyn replied

    Hi All,

    Our developers have carefully tested our plugin many times and the conclusion is there's no issue with our plugin when running on WooCommerce & our theme WPCstore. 

    We're still investigating all the cases to make proper adjustments, however, until now there are no common clues for this to give a firm conclusion of which caused this.

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  1
    Davide replied

    Hi Janilyn,

    I have a friend who I recommended your plugin to a while ago who has version 5.8 I wanted to give it a try to make an intelligent product and the result was excellent. Product created without problems. So I wanted him to upgrade to version 5.8.1. I recreated the smart product and unfortunately the problem in question arose again.

    I hope that the problem will be resolved as soon as possible.

    Best,

    Davide

  • Max Weber replied

    Same problem here.

  •  1
    Davide replied

    Hi,
    I solved it in a somewhat spartan way.
    I went to search for files that have been changed with the new version. I was able to trace the old files through the wordpress.org site. I have replaced only one file (I hope it will also be of help to some developers), inserting the one of the old version. The file in question is "class-woosb.php".
    At least with this change I can insert smart products even if I still can't select a viable product from the list as it is not selectable.
    Anyway, waiting for a new update, at least so buffer the solution.

  •  2
    Leonard Gabriel Grama replied

    Hello Davide,

    Could u attached here the file in question?

    I want to give it a try.

    Thanks.

  •  1
    Davide replied

    The file I replaced is the one attached (zipped file)
    Its path is "/includes/class-woosb.php"

    Before doing the replacement process, I deactivated the plugin and made a copy of the plugin installed on the site to be sure.

    Obviously all this is beyond my responsibility.

  •  2
    Sarah replied

    Hi guys, just updated to the newly released 5.8.2 and guess what? It's working !!!

    Well, at least for me ;)

    Enjoy!

    Rgds

  •  1
    Davide replied

    Goodmorning everyone,

    I also confirm that there has been an update to 5.8.2 and now everything works great.
    A great job of the developers, very good!

    Best,

    Staff of JONIOPESCA.COM

  •  767
    Janilyn replied

    Thanks all for the confirmation. I have reported some typical cases to our developers and they have managed to fix them before our short vacation.

    I'll close this topic right here. Feel free to submit a new ticket to report any issues at any time.

    Have a nice week.

    Best regards.

    Janilyn T. - WPClever Support Agent