We're received your ticket and got your issue. Please allow us some time to check on your site our devices then we will provide you with feedback and further instructions.
Since our support agents are not available at the weekends, it will take some time. You will be hearing from us next Monday.
I have checked your site on our mobile devices (both Android and iOS), but your composite product is working properly. Have you fixed the issue or found any workaround?
One thing I would like to mention about the case when a composite product is not working on mobile but it does on the desktop version is that you need to make sure all component products are visible and Publicly published (not Private nor Hidden) for our plugin to find and add them correctly to the composite.
If you still need further help, could you please comment so that we can help you check it carefully again.
HI there,
we are having problems with the configurator on mobile. On other websites this works fine. With this website https://dev.nasiona-lawrenowicz.pl/product/pszenica-ozima-rotax-b-bigbag-500kg/ it doesn't work on ios and android. (see attachment) Are you familiar with this issue. We are using the flatsome theme.
Hi Nico,
Thanks for contacting us here.
We're received your ticket and got your issue. Please allow us some time to check on your site our devices then we will provide you with feedback and further instructions.
Since our support agents are not available at the weekends, it will take some time. You will be hearing from us next Monday.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Nico,
I have checked your site on our mobile devices (both Android and iOS), but your composite product is working properly. Have you fixed the issue or found any workaround?
One thing I would like to mention about the case when a composite product is not working on mobile but it does on the desktop version is that you need to make sure all component products are visible and Publicly published (not Private nor Hidden) for our plugin to find and add them correctly to the composite.
If you still need further help, could you please comment so that we can help you check it carefully again.
Best regards.
Janilyn T. - WPClever Support Agent