Hi, In a fixed bundle product I have a bundle product that include 2 units, but in frontend doesn't show quantity, I think it should (so customer know what is getting).
Is this a bug?
I checked but the bundled products have the sold individually disabled in the Inventory tab of each single product.
thanks :)
PS: I reopen this ticket as the original one seems to be lost in your system without answer since more than one month, I would appreciate if you could have a look at this issue.
Since I wasn't able to receive your response anymore once a ticket was transferred to a developer from our team, could you kindly send me your old ticket number so that I can help you check and urge our developer again?
Hope that you have properly received the response from our developer. I have urged him to help you out. Recently, our system has encountered a bug so some of the tickets were unknowingly hidden from the pending list until someone enters the ticket number in the search box. We're sorry for this inconvenience.
Our developer responded that he has asked for the new login credentials since the old ones were not working anymore. If you have properly sent over the credentials to him, maybe your ticket is still on the pending line and he hasn't reached it yet.
I have discussed with him and he is trying to speed up as much as he can.
yes.. he asked for credentials 4 days ago.. considering I'm waiting since 7-feb maybe he could speed up a little instead of getting me to the back of the line each time we write, anyway.. thanks for following up
Hi, In a fixed bundle product I have a bundle product that include 2 units, but in frontend doesn't show quantity, I think it should (so customer know what is getting).
Is this a bug?
I checked but the bundled products have the sold individually disabled in the Inventory tab of each single product.
thanks :)
PS: I reopen this ticket as the original one seems to be lost in your system without answer since more than one month, I would appreciate if you could have a look at this issue.
Hi Ellie,
Since I wasn't able to receive your response anymore once a ticket was transferred to a developer from our team, could you kindly send me your old ticket number so that I can help you check and urge our developer again?
Best regards.
Janilyn T. - WPClever Support Agent
sure, its private ticket #2684079
thanks
Hi Ellie,
Hope that you have properly received the response from our developer. I have urged him to help you out. Recently, our system has encountered a bug so some of the tickets were unknowingly hidden from the pending list until someone enters the ticket number in the search box. We're sorry for this inconvenience.
Best regards.
Janilyn T. - WPClever Support Agent
still waiting for a solution.. :-/
since 7-feb with this big issue...
Hi Ellie,
Our developer responded that he has asked for the new login credentials since the old ones were not working anymore. If you have properly sent over the credentials to him, maybe your ticket is still on the pending line and he hasn't reached it yet.
I have discussed with him and he is trying to speed up as much as he can.
Best regards.
Janilyn T. - WPClever Support Agent
yes.. he asked for credentials 4 days ago.. considering I'm waiting since 7-feb maybe he could speed up a little instead of getting me to the back of the line each time we write, anyway.. thanks for following up
have a nice day
Hi Ellie,
Our developer has reported that your case is solved. So I will close your ticket now.
Feel free to contact us again in case you need help.
Best regards.
Janilyn T. - WPClever Support Agent
yes, thank you Janilyn