Hi, about a month ago a raised an issue about my composite product translation. A ticket was made with number 2647889. Somewhere around 2 or 3 weeks ago I already asked for a status update. No replies on that one. About a week ago I asked for another status update. No replies from your side either.
Now I noticed that my ticket simply doesn't exist anymore?! Is this how you handle your clients and complaints? If you can't handle it, then at least have the guts to communicate about it! I sincerely request that you come back to me on this to solve the issue.
Thanks for contacting us here. We're not available at the weekend so today I am able to process your ticket. We're sorry for the slow support.
As I have stated in my reply, your ticket was assigned to a developer from our team. Once a ticket was assigned, other members could not read it anymore. That's why I didn't saw your comments. Sorry for that.
The priorly assigned dev has retired from our team, so in the middle of the process, we have reassigned all the on-going tickets to another dev from our team. Some of our overseas developers have retired from work during this time, this takes more time for the other developers to check on tickets and their workloads have now doubled. We're trying our best to keep the system up and running.
I have made a request to check the progress of your ticket and urged our developer to speed up. I will check constantly in the next 24 hours to make sure our developer reaches your ticket and take prompt actions to get your case solved as soon as possible.
We sincerely apologize for any trouble caused to you.
Thank you for contacting WPClever Support Forum. We've just been back from the Tet Holiday vacation (9-17th Feb). So today, I am able to reach and process your ticket.
I have made a request to check the progress of your ticket. Our developer might have missed your response since he said the received credentials were incorrect and he was waiting for new information to begin checking. Our developers have been back from a long vacation today, so it will take some time for them to work on tickets and give responses. The assigned developer said he will try to reach back to you within the next 48 hours.
Hi Janilyn, what is the status of this ticket? Within 2 weeks we should go online with our webshop, so this issue should be settled by then. Is there anything we can do to speed up the process? Do you need extra money? Please let me know, but we really need to continue.
So you haven't received our developer's response since my last reply? As once a ticket is assigned to a developer, I couldn't read your reply anymore so I thought our developer has fixed it for you. I will urge our dev one last time to make sure he will fix it today for your site.
Hi Janilyn, no I wasn't. In the meantime he contacted me, so fingers crossed. Anyway, I will follow up shortly now. If I don't receive feedback soon, I will come to you again.
I have urged our developer and he is trying to fix the issue as soon as possible. Kindly spare him some more time to work on that. You can rest assured, your ticket is on top of the line now.
again I have to come back to you, since the developer doesn't seem to react anymore. It's now more than 2 weeks since I last heard of him (https://prnt.sc/10o6mj6). Can you still call this support? It's now 2,5 months ago since I raised this issue. How long is this still going to take? We need this to get fixed asap now, since we want to go live with our new website. Is there anything we can do to speed up the process? Do you want extra money? Tell me what is needed to get this issue fixed...
We're so sorry for the slow support. We have detected that some tickets were just disappeared from the pending line that suddenly reappeared so we have missed a lot of tickets from users. Maybe there was something wrong with the Ticksy system. This happened some times before. We have contacted Ticksy author to solve this.
I have sent your ticket number directly to our developer in case he didn't receive the notification of your response in his pending line. Our developer will reach back to you soon and try to fix it as soon as possible.
Hi, about a month ago a raised an issue about my composite product translation. A ticket was made with number 2647889. Somewhere around 2 or 3 weeks ago I already asked for a status update. No replies on that one. About a week ago I asked for another status update. No replies from your side either.
Now I noticed that my ticket simply doesn't exist anymore?! Is this how you handle your clients and complaints? If you can't handle it, then at least have the guts to communicate about it! I sincerely request that you come back to me on this to solve the issue.
Regards,
Pieter
Hi Pieter,
Thanks for contacting us here. We're not available at the weekend so today I am able to process your ticket. We're sorry for the slow support.
As I have stated in my reply, your ticket was assigned to a developer from our team. Once a ticket was assigned, other members could not read it anymore. That's why I didn't saw your comments. Sorry for that.
The priorly assigned dev has retired from our team, so in the middle of the process, we have reassigned all the on-going tickets to another dev from our team. Some of our overseas developers have retired from work during this time, this takes more time for the other developers to check on tickets and their workloads have now doubled. We're trying our best to keep the system up and running.
I have made a request to check the progress of your ticket and urged our developer to speed up. I will check constantly in the next 24 hours to make sure our developer reaches your ticket and take prompt actions to get your case solved as soon as possible.
We sincerely apologize for any trouble caused to you.
Janilyn T. - WPClever Support Agent
Hi Janilyn,
any news on this topic?
Thanks,
Pieter
Hi Pieter,
Thank you for contacting WPClever Support Forum. We've just been back from the Tet Holiday vacation (9-17th Feb). So today, I am able to reach and process your ticket.
I have made a request to check the progress of your ticket. Our developer might have missed your response since he said the received credentials were incorrect and he was waiting for new information to begin checking. Our developers have been back from a long vacation today, so it will take some time for them to work on tickets and give responses. The assigned developer said he will try to reach back to you within the next 48 hours.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Janilyn, what is the status of this ticket? Within 2 weeks we should go online with our webshop, so this issue should be settled by then. Is there anything we can do to speed up the process? Do you need extra money? Please let me know, but we really need to continue.
Hi Pieter,
So you haven't received our developer's response since my last reply? As once a ticket is assigned to a developer, I couldn't read your reply anymore so I thought our developer has fixed it for you. I will urge our dev one last time to make sure he will fix it today for your site.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Janilyn, no I wasn't. In the meantime he contacted me, so fingers crossed. Anyway, I will follow up shortly now. If I don't receive feedback soon, I will come to you again.
Hi Janilyn, what is the status? Can you check?
Hi Pieter,
I have urged our developer and he is trying to fix the issue as soon as possible. Kindly spare him some more time to work on that. You can rest assured, your ticket is on top of the line now.
Best regards.
Janilyn T. - WPClever Support Agent
Ok thanks Janylin.
Hi Janilyn,
again I have to come back to you, since the developer doesn't seem to react anymore. It's now more than 2 weeks since I last heard of him (https://prnt.sc/10o6mj6). Can you still call this support? It's now 2,5 months ago since I raised this issue. How long is this still going to take? We need this to get fixed asap now, since we want to go live with our new website. Is there anything we can do to speed up the process? Do you want extra money? Tell me what is needed to get this issue fixed...
Regards,
Pieter
Hi Pieter,
We're so sorry for the slow support. We have detected that some tickets were just disappeared from the pending line that suddenly reappeared so we have missed a lot of tickets from users. Maybe there was something wrong with the Ticksy system. This happened some times before. We have contacted Ticksy author to solve this.
I have sent your ticket number directly to our developer in case he didn't receive the notification of your response in his pending line. Our developer will reach back to you soon and try to fix it as soon as possible.
Best regards.
Janilyn T. - WPClever Support Agent