Hi Wojciech Zygmuntowski & Lindsay Whitehead,

Please rest assured that our latest version https://prnt.sc/xf60ou is still working. We have tested carefully on the latest version of WordPress and WooCommerce. You can check the video here for more information: https://www.screencast.com/t/WLidui9O.

You can also check it for yourself with our live demo here: https://demo.wpclever.net/woopq/product/album/.

This issue might have been triggered by other changes in the system or other plugins on your site. 

Now, in order for us to help you check this out, kindly create a new Private ticket then provide us with the following information:

- Your purchase email address & PayPal transaction ID for license verification.

- A link to your published product with Quantity settings.

- Your site link and admin login password so that we can access the admin area and check the theme as well as other plugins to find where the conflict happens.

Since this issue requires sensitive information, we cannot discuss it in Public tickets to protect your privacy.

Best regards.

Hi Wojciech,

Since our live demo is for both free and Premium users to preview features so we do not add every feature there to not confuse the users that they can get all features on free plugins. You can check it out in my video https://www.screencast.com/t/WLidui9O. I have enabled the decimal quantity on that one.

Kindly help me create a new Private ticket, since this one has two commenters and I could not give to the developers. We need sole-user tickets to keep track of the progress and protect the privacy.

Best regards.

Thanks, please see my response in your ticket. 

Good news, our developers have jumped in promptly after finding the issue with the void of Max value setting.

Please update WPC Product Quantity to the latest version 1.5.2, then clear both your site's and browser's caches and cookies to see the changes. 

Best regards. 

Hi Wojciech,

Thanks for checking back. We're not available at the weekend so today I am able to reach back to you.

Our developer has received your response, however, it's already out of our business hours so our developer will start working on it today (Monday).

Best regards.

Hi Wojciech,

Has our developer contacted you back? You can kindly discuss that in the ticket that has assigned to our developer. I have urged him to check back on your ticket. 

Kindly note that the more comments you sent to us, the lower your ticket will be on our developer's pending line. Please allow our developers some time to work on your issue. Too frequent checks would waste more time for us.

Best regards.

Hi Hettheezaakje,

Please update our plugin to the latest version 2.1.3 and clear caches before checking things again. If there is any issue, kindly provide me with screenshots so that I can report it to our developers.

Best regards.

Hi Wojciech,

All I ask for is your patience while we're working on it. Ticksy is a support system that we do not own or can interfere with the support functionalities. I just want to kindly remind you about how Ticksy works so that your comments can reach our developers faster. Sorry if my explanation was not clear.

You can kindly update our plugin to version 2.1.3 and clear caches to have it working. If there is any further issue, you can discuss with our developer in the Private on-progress ticket.

Best regards.