could you please update me on the ticket #2641851? I haven't heard back since the 8th of January.
Would it in case be possible to pay for priority support? I really would like the issue to be solved as soon as possible, as many customers are complaining about how the website is working right now (combination of your plugin and WPML).
We're sorry for the slow support. I checked on your previous ticket and urged our developer to check back as soon as possible on your issue. Maybe our system has an error since your ticket showed up as No action needed on his list so he had overlooked your case. I have pushed your ticket to the top and reminded him to check as soon as possible.
Our developer will try to be in touch as soon as he's available for support.
Thank you. Could you please urge him to have a look and give us some feedback within today? We would like to get a response so that in case we might look for an alternative. We really like your plugin, but unfortunately, also reading through the latest posts, the support isn't responsive enough for a professional environment.
During the pandemic, we also do not have any other way but to try as best as we can. Some of our devs oversea have retired from our team, so the workload burdens on others. Find new developers for the team is even more difficult.
I have urged our developer again, he's in touch and he said he will try to work on your case in a few hours since he's on another case that has been submitted from a prior time. He said he will try his best.
Hello,
could you please update me on the ticket #2641851?
I haven't heard back since the 8th of January.
Would it in case be possible to pay for priority support?
I really would like the issue to be solved as soon as possible, as many customers are complaining about how the website is working right now (combination of your plugin and WPML).
Thanks
Hi Maurizio,
Thanks for contacting us here.
We're sorry for the slow support. I checked on your previous ticket and urged our developer to check back as soon as possible on your issue. Maybe our system has an error since your ticket showed up as No action needed on his list so he had overlooked your case. I have pushed your ticket to the top and reminded him to check as soon as possible.
Our developer will try to be in touch as soon as he's available for support.
Best regards.
Janilyn T. - WPClever Support Agent
I still haven't heard back unfortunately.
Could you check again please? Thanks.
Hi Maurizio,
I have urged our developer and he has reached back to your ticket. Kindly keep everything updated so that our developer can start working on it.
Best regards.
Janilyn T. - WPClever Support Agent
Thank you. Could you please urge him to have a look and give us some feedback within today?
We would like to get a response so that in case we might look for an alternative.
We really like your plugin, but unfortunately, also reading through the latest posts, the support isn't responsive enough for a professional environment.
Hi Maurizio,
Thanks for your patience so far.
During the pandemic, we also do not have any other way but to try as best as we can. Some of our devs oversea have retired from our team, so the workload burdens on others. Find new developers for the team is even more difficult.
I have urged our developer again, he's in touch and he said he will try to work on your case in a few hours since he's on another case that has been submitted from a prior time. He said he will try his best.
Best regards.
Janilyn T. - WPClever Support Agent