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  Public Ticket #2633360
Product Image and Confusion to Customers as a Result of Plugin
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  • Dhruv started the conversation

    Hello, I am using the storefront template and was wondering if there was a way to hide the product image on the cart page. Is there a way to do this by editing a product listing or modifying a setting? For context, the reason I want to do this is because I set up a store with variable product bundles so the product image on the listing with variable product bundles has received feedback to be confusing. See image for reference, upon first glance in the cart page it looks a polka dot pattern is being purchased when in fact that is the product image and the floral one is being bought. Any help is appreciated, thanks!

    To clarify, I would like the product image to be seen while browsing the shop page but not visible while in the cart.

    Image Link to demonstrate issue: https://imgur.com/a/8OYWGpN

    Steps to replicate issue:
    Step 1. Add a product to the cart that is a variable product bundle. For example, 1 Mask and 1 Adjustable Neckstrap.

    Step 2. View Cart 


    `
    ### WordPress Environment ###

    WordPress address (URL): https://originalsnapmask.com
    Site address (URL): https://originalsnapmask.com
    WC Version: 4.8.0
    REST API Version: ✔ 4.8.0
    WC Blocks Version: ✔ 3.8.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.7.3
    Log Directory Writable: ✔
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.13
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d

    SUHOSIN Installed: –
    MySQL Version: 5.7.32
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.8.0
    WC Database Prefix: wp_
    Total Database Size: 5.62MB
    Database Data Size: 3.78MB
    Database Index Size: 1.84MB
    wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_options: Data: 2.11MB + Index: 0.09MB + Engine InnoDB
    wp_postmeta: Data: 0.45MB + Index: 0.27MB + Engine InnoDB
    wp_posts: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
    wp_pum_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_xcloner_scheduler: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 176
    custom_css: 1
    customize_changeset: 35
    nav_menu_item: 12
    page: 12
    popup: 1
    popup_theme: 9
    post: 4
    product: 20
    product_variation: 107
    revision: 50
    shop_coupon: 6
    shop_order: 38
    wpcf7_contact_form: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (19) ###

    WooCommerce Banner and Carousel Slider for Category, Page: by theDotstore – 2.0.7
    Contact Form 7: by Takayuki Miyoshi – 5.3.1
    Duplicator: by Snap Creek – 1.3.40
    Smash Balloon Instagram Feed: by Smash Balloon – 2.6.1
    Jetpack by WordPress.com: by Automattic – 9.2
    Lightweight Social Icons: by Thomas Usborne – 1.1
    Newsletter PopupMaker: by Stefano Lissa – 1.0.2
    Newsletter: by Stefano Lissa & The Newsletter Team – 6.9.9
    Popup Maker: by Popup Maker – 1.13.1
    Product Variations Swatches for WooCommerce: by VillaTheme – 1.0.1.7
    Change Storefront Footer Copyright Text: by QuadLayers – 1.0.1 – Installed version not tested with active version of WooCommerce 4.0
    Storefront Homepage Contact Section: by WooThemes – 1.0.5
    Storefront Product Sharing: by WooCommerce – 1.0.6
    WPC Product Bundles for WooCommerce (Premium): by WPClever.net – 5.3.7
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce Shipping & Tax: by Automattic – 1.25.4
    WooCommerce: by Automattic – 4.8.0
    WP Fastest Cache: by Emre Vona – 0.9.1.3
    XCloner - Site Backup and Restore: by watchful – 4.2.161

    ### Inactive Plugins (0) ###

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #12 - /
    Cart: #13 - /cart/
    Checkout: #14 - /checkout/
    My account: #15 - /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Storefront
    Version: 2.7.0 (update to version 3.0.0 is available)
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 58
    Oldest: 2020-11-25 15:21:52 +0000
    Newest: 2020-12-16 04:40:09 +0000

    `

  •  767
    Janilyn replied

    Hi Dhruv,

    Thank you for contacting WPClever Support Forum. 

    We’ve received your ticket and assigned one of our developers to help you with that. 

    He’ll be looking into your question and responding with specific instructions ì this can be done on your site. He might need to request access to the admin area of your site to change the codes.

    Please stay patient as we're having very heavy workloads, it might take some time for our developers to reach back.

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  153
    Henry replied

    Hi Dhruv,

    You can try this CSS code with path : Appearance->Customize->Additional CSS -> https://prnt.sc/xvultu

    .woosb-cart-item.woosb-cart-child.woosb-item-child img {
        display: none;
    }

    It's looke like :https://prnt.sc/xvuhu0


    Best regards,
    Henry N.