I did not receive feedback on my ticket error (PRIVATE TICKET # 2591669). I tried to contact via facebok and they suggested opening another ticket. I open this ticket directing to the other, where there is an explanation of the case.
Error:
Hi how are you?
I am facing an error with the Kits depending on the payment method chosen.
If I finish by credit card the amount is correct, if I finish by boleto, the sum of amounts is done wrong. The plugin does not subtract the discount and adds values to the purchase.
We would like to apologize for keeping you waiting for too long.
We have transferred your ticket to another developer from our team - Triston. He will be reaching you as soon as he's available for support. I have also put a label as Urgent for your ticket to get to the top of the pending line.
Please help us confirm if the provided credentials in your previous ticket are still correct. This would help our developer to start working on your issue faster.
I did not receive feedback on my ticket error (PRIVATE TICKET # 2591669). I tried to contact via facebok and they suggested opening another ticket. I open this ticket directing to the other, where there is an explanation of the case.
Error:
Hi how are you?
I am facing an error with the Kits depending on the payment method chosen.
If I finish by credit card the amount is correct, if I finish by boleto, the sum of amounts is done wrong. The plugin does not subtract the discount and adds values to the purchase.
Waiting a long time already.
Hi Gonçalo,
Thanks for contacting us here.
We would like to apologize for keeping you waiting for too long.
We have transferred your ticket to another developer from our team - Triston. He will be reaching you as soon as he's available for support. I have also put a label as Urgent for your ticket to get to the top of the pending line.
Please help us confirm if the provided credentials in your previous ticket are still correct. This would help our developer to start working on your issue faster.
Best regadrs.
Janilyn T. - WPClever Support Agent
I sent the answer on the ticket mentioned. You can close this ticket.