When I try to change the price of product bundles or choose the products for make a pack, I can't do it because always is open the window "search". Without write any, always is opened and say "searching...".
Are you using the Essential Grid plugin on your site? If yes, kindly help me deactivate that plugin before checking the bundle again since that plugin is not fully compatible with our plugin. If not, please help me check further on your site by following these steps.
In order to check if this is an issue triggered by another plugin or from inside our plugin, please follow my below instructions. I need to make sure that our plugin is functional with the basic WooCommerce & theme on your site or not.
- Create a full backup of your site and keep it in a safe place.
- Updates all current active plugins on your site to the latest versions, so do WooCommerce and WordPress, too.
- Switch the theme on your site to the Storefront theme. Please help me change to the Storefront theme, I mean this particular one https://prnt.sc/vhw4oc since it's specialized for WooCommerce and the most basic theme. If issue happens even on this theme, then it might be something that comes from our plugin.
- Deactivate all other plugins, except for WooCommerce & our plugin.
- Check the front-end behavior.
Please help me do this, if after taking these steps and our plugin is working again, then it's another plugin or theme on your site has caused this, you can find that out by reactivating plugins one by one to find the culprit.
Since during the process of deactivating and reactivating plugins, it might cause critical error on your site, I would like to let you do that on your own so that when error occurs, you can quickly restore your site.
After receiving your information, I'll proceed to the next step.
When I try to change the price of product bundles or choose the products for make a pack, I can't do it because always is open the window "search". Without write any, always is opened and say "searching...".
Product Bundle Version 3.5.2
WordPress Version 5.5.3
Hi Jorge,
Thanks for contacting us here.
Are you using the Essential Grid plugin on your site? If yes, kindly help me deactivate that plugin before checking the bundle again since that plugin is not fully compatible with our plugin. If not, please help me check further on your site by following these steps.
In order to check if this is an issue triggered by another plugin or from inside our plugin, please follow my below instructions. I need to make sure that our plugin is functional with the basic WooCommerce & theme on your site or not.
- Create a full backup of your site and keep it in a safe place.
- Updates all current active plugins on your site to the latest versions, so do WooCommerce and WordPress, too.
- Switch the theme on your site to the Storefront theme. Please help me change to the Storefront theme, I mean this particular one https://prnt.sc/vhw4oc since it's specialized for WooCommerce and the most basic theme. If issue happens even on this theme, then it might be something that comes from our plugin.
- Deactivate all other plugins, except for WooCommerce & our plugin.
- Check the front-end behavior.
Please help me do this, if after taking these steps and our plugin is working again, then it's another plugin or theme on your site has caused this, you can find that out by reactivating plugins one by one to find the culprit.
Since during the process of deactivating and reactivating plugins, it might cause critical error on your site, I would like to let you do that on your own so that when error occurs, you can quickly restore your site.
After receiving your information, I'll proceed to the next step.
Best regards.
Janilyn T. - WPClever Support Agent