Hello. There is a product A 5 pcs and B 5 pcs lunch in the package AB 5 pcs. When buying 1xA, the AB package is reduced to 4 pcs. BUT when buying a 1xAB package, products A and B remain unchanged. And also after the purchase of the AB package, 5 pieces remain.
Thank you for contacting WPClever Support Forum. We’ve received your ticket.
However, the description is not enough for us to find the cause of the problem. Please provide us with some screenshots of back-end settings and a link to your published product for checking?
If possible, can you please provide a videos recording the process to help us retrieve this issue for checking?
After receiving your information, I'll proceed to the next step.
I've tried to purchase the bundle in the given link. But I don't have any account for completing the order: https://www.screencast.com/t/1wYZQP3vBq0. This order will be considered as unsuccessfully placed, so the stock will still remain the same.
So I have checked it on our test site to be sure, used the COD payment method. Once the order is successfully placed, the stock of both bundled products and bundle itself were reduced correctly. You can rest assured that the stock will be manage automatically.
Please check on the order you've received and make sure it's successfully placed before checking the stock of bundle again. If the credit/debit or payment transfer is chosen, the payment must be made successfully for the order to be successful.
Hello.
There is a product A 5 pcs and B 5 pcs lunch in the package AB 5 pcs. When buying 1xA, the AB package is reduced to 4 pcs. BUT when buying a 1xAB package, products A and B remain unchanged. And also after the purchase of the AB package, 5 pieces remain.
Hi Andrei,
Thank you for contacting WPClever Support Forum. We’ve received your ticket.
However, the description is not enough for us to find the cause of the problem. Please provide us with some screenshots of back-end settings and a link to your published product for checking?
If possible, can you please provide a videos recording the process to help us retrieve this issue for checking?
After receiving your information, I'll proceed to the next step.
Best regards.
Janilyn T. - WPClever Support Agent
Thanks for your reply. Attaching screenshots of plugin / product settings.
At the moment I am using the free version of the plugin.
link product: https://lynxandwolf.pl/product/ironpet-beefturkeytrout-karma-dla-kota-12x200g/
https://pastenow.ru/AORUL
https://pastenow.ru/AORUT
https://pastenow.ru/AORV8
______
https://pastenow.ru/AORYJ
https://pastenow.ru/AORYP
https://pastenow.ru/AOS04
https://pastenow.ru/AOS0B
https://pastenow.ru/AOS0J
https://pastenow.ru/AOS0O
Part 2
Part 3
Hi Andrei,
Thanks for the details.
I've tried to purchase the bundle in the given link. But I don't have any account for completing the order: https://www.screencast.com/t/1wYZQP3vBq0. This order will be considered as unsuccessfully placed, so the stock will still remain the same.
So I have checked it on our test site to be sure, used the COD payment method. Once the order is successfully placed, the stock of both bundled products and bundle itself were reduced correctly. You can rest assured that the stock will be manage automatically.
Please check on the order you've received and make sure it's successfully placed before checking the stock of bundle again. If the credit/debit or payment transfer is chosen, the payment must be made successfully for the order to be successful.
Best regards.
Janilyn T. - WPClever Support Agent