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  Public Ticket #2585682
Can't change order status because of composite products in-it
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  • William Graver started the conversation
    October 29, 2020 at 10:58pm

    Hi WPClever Team,

    I can't change my order status in order details because of composite product in it. When I click on "update" nothing happens. I diagnotized the problem and it comes from the form where product are listed and more precisely from edit input for products quantity in a composite product. In attachement you can find the errors that leeds to make the update button not work.

    I've not bough this plugin (sorry) but i bought product bundles and product quantity extension. (I can find proofs of payment for these product if you want)

    Thanks in advance,

    William,

  •  767
    Janilyn replied
    November 1, 2020 at 3:23am

    Hi William,

    Thanks for contacting us here. We've received your ticket and got your issue. 

    In case you're using the free version, we can help you by checking and giving further instructions on how to solve the issue and you will have to conduct it on your own. 

    I have transferred your ticket to one our developers so that he can check and give you further help. He might need to further discuss with you, so please in touch.

    He'll start working on this and will be responding as soon as he's available for support. 

    Please stay patient meanwhile cause this might take some time under our current heavy workloads.

    Best regards.


    Janilyn T. - WPClever Support Agent

  • William Graver replied
    November 1, 2020 at 5:43pm

    Hi Janilyn,

    Thanks for your reply.

    No problems to conduct it on my own.

    Of course I'll stay available if you need more informations.

    I got a little hot fix that I don't know where to put in wordpress because I don't develop on this CMS, just add the attribute novalidate to the form tag in the page and it solve the issue.


    Best regards.