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  Public Ticket #2548792
Decimal quantity got rounded up to 1 once in the cart and impossible to go below 1
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Comments

  • Nicolas started the conversation

    Hello 

    I have been using your extension for several month now and it is working well.

    I have however identified the following issue :

    • The unit I use for most of my products is the kilo as I sell vegetables
    • I use your extension to let people items by 0.5 or 0.25
    • In the shop you buy 0.5 of item X
    • If you hover the cart icon you see the quantity you have selected (0.5)
    • If you click on the icon and go in the cart, the quantity become 1
    • With - and + you can still modify the quantity (according to the step defined) but you cannot go under 1

    EXPECTED BEHAVIOUS : 

    • the quantity you put in the cart remain the same once you visit the cart
    • Once in the cart, you can have a quantity inferior to 1 if the configuration of the Quantity rules allows it

    OBSERVED : 

    • Impossible to go below 1 in the cart
    • While it lets you select the quantity you want from the shop page, it gets rounded up at 1 once in the cart and it become impossible to go under 1

    IMPACT :

    • Customers cannot by decimals of my produts when it is inferior to 1
    • Ex : they cannot buy 0.5 Kg of Apples even if my quantity rules are : Minimum 0.5, step 0.5, default 1

    Can you please help me to sort this issue ? My site is live and my customers are confused by this bug

    Thanks

    [Duplicate of my previous ticket - title incomplete]

  • Nicolas replied

    Nevermind - the issue was due another plugin - Ajax Cart AutoUpdate for WooCommerce.

    I am sorry for the inconvenience causes - you can close this ticket and its duplicate 

    Thanks guys - your extension is great !

  •  767
    Janilyn replied

    Hi Nicolas, 

    Thanks for your feedback. I'm glad that it was solved.

    I'll close your ticket now. Feel free to submit a new one in case you encounter any issues at any time. 

    Have a nice day and best regards. 

    Janilyn T. - WPClever Support Agent