Public Ticket #2548792 Decimal quantity got rounded up to 1 once in the cart and impossible to go below 1 Closed
Comments Nicolas started the conversationSeptember 23, 2020 at 8:37pmHello I have been using your extension for several month now and it is working well. I have however identified the following issue : The unit I use for most of my products is the kilo as I sell vegetablesI use your extension to let people items by 0.5 or 0.25In the shop you buy 0.5 of item XIf you hover the cart icon you see the quantity you have selected (0.5)If you click on the icon and go in the cart, the quantity become 1With - and + you can still modify the quantity (according to the step defined) but you cannot go under 1EXPECTED BEHAVIOUS : the quantity you put in the cart remain the same once you visit the cartOnce in the cart, you can have a quantity inferior to 1 if the configuration of the Quantity rules allows itOBSERVED : Impossible to go below 1 in the cartWhile it lets you select the quantity you want from the shop page, it gets rounded up at 1 once in the cart and it become impossible to go under 1IMPACT : Customers cannot by decimals of my produts when it is inferior to 1Ex : they cannot buy 0.5 Kg of Apples even if my quantity rules are : Minimum 0.5, step 0.5, default 1Can you please help me to sort this issue ? My site is live and my customers are confused by this bug Thanks[Duplicate of my previous ticket - title incomplete]Nicolas repliedSeptember 23, 2020 at 9:26pmNevermind - the issue was due another plugin - Ajax Cart AutoUpdate for WooCommerce.I am sorry for the inconvenience causes - you can close this ticket and its duplicate Thanks guys - your extension is great ! 767Janilyn repliedSeptember 26, 2020 at 6:30amHi Nicolas, Thanks for your feedback. I'm glad that it was solved. I'll close your ticket now. Feel free to submit a new one in case you encounter any issues at any time. Have a nice day and best regards. Janilyn T. - WPClever Support Agent Sign in to reply ...
Hello
I have been using your extension for several month now and it is working well.
I have however identified the following issue :
EXPECTED BEHAVIOUS :
OBSERVED :
IMPACT :
Can you please help me to sort this issue ? My site is live and my customers are confused by this bug
Thanks
[Duplicate of my previous ticket - title incomplete]
Nevermind - the issue was due another plugin - Ajax Cart AutoUpdate for WooCommerce.
I am sorry for the inconvenience causes - you can close this ticket and its duplicate
Thanks guys - your extension is great !
Hi Nicolas,
Thanks for your feedback. I'm glad that it was solved.
I'll close your ticket now. Feel free to submit a new one in case you encounter any issues at any time.
Have a nice day and best regards.
Janilyn T. - WPClever Support Agent