Hi! I have this problem with the plugin, I create sets and they cannot be bought because I get an error that says "There are not enough units in stock of Set <<name>>" this happens when there is inventory in inventory, customers cannot buy and generates an order in status << Pending payment >> does not subtract from stock and never completes the order to the customer.
Thank you for contacting WPClever Support Forum. We’ve received your ticket.
However, the description is not enough for us to find the cause of the problem. Please provide us with some screenshots of errors and the link to your published product for checking?
After receiving your information, I'll proceed to the next step.
Hi! The error continues to occur and appears in any set created with this plugin, I don't have screenshots because they happen to clients, I urgently need a solution.
It appears in any set as I already mentioned, not only in ONE, but in ALL.
I send you the links of all the sets with your plugin:
Thanks for the links. I've checked and some of your products has out-of-stock items so the whole bundle is out of stock as well. This is the default setting of bundles. If you want to make these bundle always in stock, kindly turn on the Exclude unpurchasable option from the plugin settings.
You can kindly refer to the online documentation of WPC Product Bundles: https://doc.wpclever.net/woosb/ for more instructions and tips.
Now, I checked with one of your products that has all bundled items in stock: https://www.screencast.com/t/51aHMrk2b. From my process of checking, the purchase flow is smooth and no issue detected.
I also checked your other bundles that have no out of stock items, they are purchasable as expected, you can check this video for more information: https://www.screencast.com/t/JhZxEIYqgp. Your site only returns an error when one products was purchased more than twice: Q10 plus anti wrinkle has only 2 in stock and I've tried to buy it the third time and was unsuccessful. It means that the stock did reduce based on the actual purchase of buyers. Stock was reduced once the order was placed and payment was made successfully only.
From these, I can only assume that your customers was trying to purchase more than the available stock or at the same time, there are more customers trying to buy than the actual stock, that's why they saw that error.
I suggest that you spend some more time to observe this, since to me it's just working fine.
Hi!
I have this problem with the plugin, I create sets and they cannot be bought because I get an error that says "There are not enough units in stock of Set <<name>>" this happens when there is inventory in inventory, customers cannot buy and generates an order in status << Pending payment >> does not subtract from stock and never completes the order to the customer.
You can see the error screen in Spanish
Hi Sol,
Thank you for contacting WPClever Support Forum. We’ve received your ticket.
However, the description is not enough for us to find the cause of the problem. Please provide us with some screenshots of errors and the link to your published product for checking?
After receiving your information, I'll proceed to the next step.
Best regards.
Janilyn T. - WPClever Support Agent
Hi!
The error continues to occur and appears in any set created with this plugin, I don't have screenshots because they happen to clients, I urgently need a solution.
It appears in any set as I already mentioned, not only in ONE, but in ALL.
I send you the links of all the sets with your plugin:
https://perfumeslujosos.com/tienda/rostro/set-de-limpieza-diara-para-piel-grasa/
https://perfumeslujosos.com/tienda/rostro/set-limpieza-piel-normal-a-mixta/
https://perfumeslujosos.com/tienda/rostro/set-anti-manchas/
https://perfumeslujosos.com/tienda/set/q10-plus-antiarrugas/
https://perfumeslujosos.com/tienda/set/kit-esencia-acai/
https://perfumeslujosos.com/tienda/set/antiedad-24k-gold/
Hi Sol,
Thanks for the links. I've checked and some of your products has out-of-stock items so the whole bundle is out of stock as well. This is the default setting of bundles. If you want to make these bundle always in stock, kindly turn on the Exclude unpurchasable option from the plugin settings.
You can kindly refer to the online documentation of WPC Product Bundles: https://doc.wpclever.net/woosb/ for more instructions and tips.
Now, I checked with one of your products that has all bundled items in stock: https://www.screencast.com/t/51aHMrk2b. From my process of checking, the purchase flow is smooth and no issue detected.
I also checked your other bundles that have no out of stock items, they are purchasable as expected, you can check this video for more information: https://www.screencast.com/t/JhZxEIYqgp. Your site only returns an error when one products was purchased more than twice: Q10 plus anti wrinkle has only 2 in stock and I've tried to buy it the third time and was unsuccessful. It means that the stock did reduce based on the actual purchase of buyers. Stock was reduced once the order was placed and payment was made successfully only.
From these, I can only assume that your customers was trying to purchase more than the available stock or at the same time, there are more customers trying to buy than the actual stock, that's why they saw that error.
I suggest that you spend some more time to observe this, since to me it's just working fine.
Best regards.
Janilyn T. - WPClever Support Agent