I would like just to share that my previous public open ticket was hidden by the admin without any explanation. I can just assume that my technical question was not convenient. My suggestion to the admin: For the sake of transparency and for the sake of your users, do not do that!
Anyway, FYI i am reposting the conversation here hoping that won't be hidden again.
The radius check buttons are out of format. Can you please help to provide (a) reasonable space between elements for desktop, and (b) responsiveness for mobile?
Dear Janilyn, i wrote that i am not satisfied with the plugin and as a solution you replied that i have to pay for the premium??
Please provide me with a clear explanation on why should i pay for a premium version of a plugin that is not satisfactory even with its basic functionality. Waiting for your feedback and support.
Sorry if you feel weird about that, but we always switch tickets from Public to Private when it comes to asking about license information or site information. It's to protect your privacy. If publishing those information, users' privacy will be violated.
For your information: this is an issue from our plugin, I'll give you a screenshot of how radio buttons look like on our test site: https://prnt.sc/t70div. You can also check it on the live demo of our plugin as well https://demo.wpclever.net/woovr/product/hoodie/. The appearance looks nice and seamless on the default Storefront theme and basic WooCommerce settings. Hence, the issue on your site was mostly caused by the theme you're using on your site.
I must ask for your license information in order to check the issue with the corresponding version on our test site. Since you didn't provide any information, I need to ask you about that. It's also the required process due to our policy. Nothing personal, sir.
According to our policy, concerning issues of third-party plugins or themes, we only provide customization service for free to Premium users. This is because we will need to get the access to the admin area of your site and customize the JS files of your theme to make the look normal again.
Regarding the speed of support, we're receiving hundreds of tickets every day and I can say, with human's capabilities, it's the fastest as much as we can afford now cause we're in a shortage of staff due to the influences of COVID-19 outbreak. Our developers work from all over the world so the active time might not be the same and contact takes time to reach each other.
Hopefully my explanations are reasonable enough to you.
There's nothing we need to hide from the public, except for users' license and private data. You can kindly read more about our policy to learn about the process we're working with users.
I can leave this ticket public for others to know what's going on. We would like to keep it as transparent and straight-forward as possible. And my last words are, if you don't trust your helper, feel free to ignore our guide.
Many users refused to give us the access to the admin area, and we can just be okay with that. However, since working with plugins requires technical skills, in case of third-party plugins or themes, we can't help you with just a link of your front-end site and some screenshots. Hope that you find my answer justified.
Hi, so much time spent on justifying yourselves instead of asking how can i help you?I already paid someone to solve your incomplete plugin for radius checkboxes. This programer said that unfortunately could do much due to the way the underlying code was made.
This is why i am still not satisfied with this plugin and with your CS
You have required us to give reasons to your questions, I'm just doing what you asked.
It seems unreasonable to state that our plugins is "incomplete" as you can see its functionalities are normal and anyone can tell that from the live demo. It's because of the theme on your site or another third-party plugin that causes conflicts with our plugin.
If you have hired someone else to "customize" our plugin not the way it's supposed to be, it's unfair to say that it's "incomplete" when your hired dev cannot deal with it. Only the author knows it best.
As I stated in my reply, concerning third-party issues, we can only help if you can provide your license information. We've been very polite from the start. And as many others, instead of just giving very short description of your problem, you can politely say that you don't own the Premium license an explain your situation to us as many others do then I will proceed to find other ways to help you with.
Dear all,
I would like just to share that my previous public open ticket was hidden by the admin without any explanation. I can just assume that my technical question was not convenient. My suggestion to the admin: For the sake of transparency and for the sake of your users, do not do that!
Anyway, FYI i am reposting the conversation here hoping that won't be hidden again.
You started the conversation23 hours ago
The radius check buttons are out of format. Can you please help to provide (a) reasonable space between elements for desktop, and (b) responsiveness for mobile?
"Janilyn replied3 hours ago
Hi David,
Thank you for contacting WPClever Support Forum. We've received your ticket.
However, we need to verify your purchase first before transferring your ticket to our developers. It's the required procedure due to our policy here.
Please reply asap to this ticket with your PayPal transaction ID or the email address you used to purchase our plugin with.
After the verification, we'll proceed with the next step right away.
Best regards.
Janilyn T. - WPClever Support Agent
You replied7 minutes ago
Dear Janilyn, i wrote that i am not satisfied with the plugin and as a solution you replied that i have to pay for the premium??
Please provide me with a clear explanation on why should i pay for a premium version of a plugin that is not satisfactory even with its basic functionality. Waiting for your feedback and support.
In addition, i would appreciate a faster answer.
Thank you,
David"
Hi David,
Sorry if you feel weird about that, but we always switch tickets from Public to Private when it comes to asking about license information or site information. It's to protect your privacy. If publishing those information, users' privacy will be violated.
____________________________________________________
And here's my answer for your question:
"Hi David,
For your information: this is an issue from our plugin, I'll give you a screenshot of how radio buttons look like on our test site: https://prnt.sc/t70div. You can also check it on the live demo of our plugin as well https://demo.wpclever.net/woovr/product/hoodie/. The appearance looks nice and seamless on the default Storefront theme and basic WooCommerce settings. Hence, the issue on your site was mostly caused by the theme you're using on your site.
I must ask for your license information in order to check the issue with the corresponding version on our test site. Since you didn't provide any information, I need to ask you about that. It's also the required process due to our policy. Nothing personal, sir.
According to our policy, concerning issues of third-party plugins or themes, we only provide customization service for free to Premium users. This is because we will need to get the access to the admin area of your site and customize the JS files of your theme to make the look normal again.
Regarding the speed of support, we're receiving hundreds of tickets every day and I can say, with human's capabilities, it's the fastest as much as we can afford now cause we're in a shortage of staff due to the influences of COVID-19 outbreak. Our developers work from all over the world so the active time might not be the same and contact takes time to reach each other.
Hopefully my explanations are reasonable enough to you.
Best regards."
____________________________________________________
There's nothing we need to hide from the public, except for users' license and private data. You can kindly read more about our policy to learn about the process we're working with users.
I can leave this ticket public for others to know what's going on. We would like to keep it as transparent and straight-forward as possible. And my last words are, if you don't trust your helper, feel free to ignore our guide.
Many users refused to give us the access to the admin area, and we can just be okay with that. However, since working with plugins requires technical skills, in case of third-party plugins or themes, we can't help you with just a link of your front-end site and some screenshots. Hope that you find my answer justified.
Janilyn T. - WPClever Support Agent
Hi, so much time spent on justifying yourselves instead of asking how can i help you?I already paid someone to solve your incomplete plugin for radius checkboxes. This programer said that unfortunately could do much due to the way the underlying code was made.
This is why i am still not satisfied with this plugin and with your CS
Hi David,
You have required us to give reasons to your questions, I'm just doing what you asked.
It seems unreasonable to state that our plugins is "incomplete" as you can see its functionalities are normal and anyone can tell that from the live demo. It's because of the theme on your site or another third-party plugin that causes conflicts with our plugin.
If you have hired someone else to "customize" our plugin not the way it's supposed to be, it's unfair to say that it's "incomplete" when your hired dev cannot deal with it. Only the author knows it best.
As I stated in my reply, concerning third-party issues, we can only help if you can provide your license information. We've been very polite from the start. And as many others, instead of just giving very short description of your problem, you can politely say that you don't own the Premium license an explain your situation to us as many others do then I will proceed to find other ways to help you with.
Best regards.
Janilyn T. - WPClever Support Agent