Hi, I'm experiencing an issue when I've updated the plugin. Normally there would be boxes around the frequently bought together products but they're gone, I've added an attachment.
Thanks for contacting us and reporting this issue.
I have written a note to notify our developers about this issue with Frequently Bought Together. We'll try to fix it soon in the coming update.
Due to our current heavy workloads, this might take some time for us to release a new update regarding this. But don't worry, this won't be too long. Please patient meanwhile.
I'll keep you posted when there's good news from our devs.
Please try to clear caches of both your site and browser then check again if there was an issue in display with our plugin after updating the latest version. I tried the latest version and at first it showed an error, after clearing caches then the display is back to normal now. Please try to do that.
I’ll help you further after receiving your feedback.
KIndly check your site again cause when I visited your link, I saw that the display was very neat: https://prnt.sc/suhiy7. It's not like in the screenshot you gave me. Seems like clearing the caches works for your case. If you still saw the error, please double check to completely remove the caches and cookies of both your site and browser's as well. I didn't see any errors cause my site didn't keep caches of yours.
Other users reported that doing this really helped and the issue disappeared. So please try that again.
Hi, I'm experiencing an issue when I've updated the plugin. Normally there would be boxes around the frequently bought together products but they're gone, I've added an attachment.
You can see it on this product example: https://www.maryshortle.com/shop/tiana-reborn/
Kind Regards,
TJ
Hi TJ,
Thanks for contacting us and reporting this issue.
I have written a note to notify our developers about this issue with Frequently Bought Together. We'll try to fix it soon in the coming update.
Due to our current heavy workloads, this might take some time for us to release a new update regarding this. But don't worry, this won't be too long. Please patient meanwhile.
I'll keep you posted when there's good news from our devs.
Have a nice day and best regards.
Janilyn T. - WPClever Support Agent
Hi TJ,
I would like to give you a little reminder:
Please try to clear caches of both your site and browser then check again if there was an issue in display with our plugin after updating the latest version. I tried the latest version and at first it showed an error, after clearing caches then the display is back to normal now. Please try to do that.
I’ll help you further after receiving your feedback.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Janilyn, I have cache'd the website and sadly no result.
Hi TJ,
KIndly check your site again cause when I visited your link, I saw that the display was very neat: https://prnt.sc/suhiy7. It's not like in the screenshot you gave me. Seems like clearing the caches works for your case. If you still saw the error, please double check to completely remove the caches and cookies of both your site and browser's as well. I didn't see any errors cause my site didn't keep caches of yours.
Other users reported that doing this really helped and the issue disappeared. So please try that again.
Best regards.
Janilyn T. - WPClever Support Agent