Just bought your plugin for a e-commerce website selling food. I needed to be able to order decimal quantities as my prices are for the Kilo and people can buy 200, 400gr etc if they want to.
I have configured your tool accordingly, but when I am on the product and click on "-" or "+" odd things happen :
- If I go below zero, I get a random number with a lot of decimal displayed
- Sometimes from a step to another, I get a long decimal (1.400001 instead of 1.4, 1.599999 instead of 16)
See attached the screenshots
I am quite disappointed as I have been using your free version for a while and was happy with it, and now I got the premium, I can basically not use it anymore...
We’ve received your ticket and assigned one of our developers to help you with that. I also wrote a note to let him know your case.
Meanwhile waiting for our developers, please refer to this guide https://wpclever.net/faqs/sending-secure-login-information to give us your site linkand admin login info for our developer to work on. You can also set up a staging site to make sure the checking and customization won't affect your live site.
After receiving your information, our developer will start working on the issue and respond to you as soon as he's available for support.
The plus/minus button was added by the theme and maybe it doesn't work correctly with our plugin.
Please send me your website info (wp-admin link, username, password) then I can check and fix this problem for you. You also can create a dev/staging site with the same issue then I'll work on it. Read more about sending secure login information here https://wpclever.net/faqs/sending-secure-login-information.
Hello
Just bought your plugin for a e-commerce website selling food. I needed to be able to order decimal quantities as my prices are for the Kilo and people can buy 200, 400gr etc if they want to.
I have configured your tool accordingly, but when I am on the product and click on "-" or "+" odd things happen :
- If I go below zero, I get a random number with a lot of decimal displayed
- Sometimes from a step to another, I get a long decimal (1.400001 instead of 1.4, 1.599999 instead of 16)
See attached the screenshots
I am quite disappointed as I have been using your free version for a while and was happy with it, and now I got the premium, I can basically not use it anymore...
Thanks in advance for your help
Nick
Hi Nick,
Thank you for contacting WPClever Support Forum.
We’ve received your ticket and assigned one of our developers to help you with that. I also wrote a note to let him know your case.
Meanwhile waiting for our developers, please refer to this guide https://wpclever.net/faqs/sending-secure-login-information to give us your site link and admin login info for our developer to work on. You can also set up a staging site to make sure the checking and customization won't affect your live site.
After receiving your information, our developer will start working on the issue and respond to you as soon as he's available for support.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Nick,
The plus/minus button was added by the theme and maybe it doesn't work correctly with our plugin.
Please send me your website info (wp-admin link, username, password) then I can check and fix this problem for you. You also can create a dev/staging site with the same issue then I'll work on it. Read more about sending secure login information here https://wpclever.net/faqs/sending-secure-login-information.
Remember to mark your reply is private.
Best regards,
Dustin
Hi Nick,
I enable own plus/minus button here https://prnt.sc/sdmatq
Then hide the plus/minus button from the theme by adding CSS code https://prnt.sc/sdmbi1
And it works fine now https://www.le-petit-moulin.fr/produit/tomates-kg/
Best regards,
Dustin
I added the CSS code here https://prnt.sc/sdmbi1 but now it gone
I've added again for you, please check https://www.le-petit-moulin.fr/produit/tomates/
----
CSS code:
Best regards,
Dustin
Seems to be working fine now !
Thanks for your help !
You're welcome!
If you are satisfied with our plugin and support, please reward it with a full five-star ★★★★★ rating.
https://wordpress.org/support/plugin/wpc-product-quantity/reviews/?filter=5
Thank you in advance! <3
Best regards,
Dustin
Thanks for your help, brilliant !
All fixed now we can close the ticket :)