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  Public Ticket #2389214
Status Request: Problem still persists
Closed

Comments

  • Laurence started the conversation
    May 5, 2020 at 2:09am

    can I get an answer on   PRIVATE TICKET #2332738? It's been over a month and we still have the same issue.

  •  767
    Janilyn replied
    May 5, 2020 at 2:53am

    Hi Laurence,

    Thank you for contacting us on WPClever Support Forum. Sorry for any inconvenience. 

    I have checked your ticket, it's still held under investigation by our developer. I requested an update of status from our dev but he's not available for support now. 

    I'll keep you posted with any news from our dev as soon as possible.

    Thank you for your patience.

    Have a nice day and best regards.

    Janilyn T. - WPClever Support Agent

  • Laurence replied
    June 15, 2020 at 12:08am

    We submitted this ticket March 20th. The problem still persists, we have had to deactivate the plugin and have now wasted copious amounts of time and money to try and get this resolved. Furthermore we will now have to migrate to another plugin to get the simple outcome of having the correct price in the cart. Please process a full refund

  •  767
    Janilyn replied
    June 15, 2020 at 4:11pm

    Hi Laurence, 

    So sorry for any troubles caused to you. I have asked about the progress on your ticket once again abd require him to give you a response as soon as possible. 

    If you still didn't receive any response within the next 48 hours, please let me know. I'll try another method to help you. 

    Since I'm not a technical support, we can only depend on our dev to solve this. I would like to help, but the only thing I can do for you is to urge our dev. 

    Hopefully our dev will reach back soon to you.

    Best regards. 

    Janilyn T. - WPClever Support Agent

  •  1,226
    Dustin replied
    June 16, 2020 at 6:55am

    Hi Laurence,

    Sorry because we can't fix the issue about compatible with another plugin for you. 

    Your payment is over 6 months and now we haven't refund option on it https://prnt.sc/t0jine

    Do you want to transfer the license to another plugin from us https://wpclever.net/? If not, please send me your PayPal Email then we can send back $29.

    Best regards,
    Dustin

  • Laurence replied
    July 6, 2020 at 6:10am

    If we ditch this:


    add_filter( 'woocommerce_add_cart_item_data', array( $this, 'woosb_add_cart_item_data' ), 10, 2 );


    Do you have a remove_filter I can chuck in my functions.php file?

    That rectifies the issue

  •  1,226
    Dustin replied
    July 6, 2020 at 7:03am

    Please try below function:

    remove_filter( 'woocommerce_add_cart_item_data', array( $GLOBALS['woosb'], 'woosb_add_cart_item_data' ), 10, 2 );

    or:

    remove_filter( 'woocommerce_add_cart_item_data', array(
    WPCleverWoosb::instance(),
    'woosb_add_cart_item_data'
), 10, 2 );

    Best regards,
    Dustin

  • Laurence replied
    July 6, 2020 at 9:30am

    Thank's mate.
    The first one doesn't work, and the second one crashes the site (Fatal error) :(

  •  1,226
    Dustin replied
    July 7, 2020 at 8:34am

    Please ensure that you're using the latest version 5.2.5 of our plugin WPC Product Bundles.

    Best regards,
    Dustin

  • Laurence replied
    July 7, 2020 at 11:36am

    Thank you. 

    The below solution worked after I updated the plugin to the most recent version.

    remove_filter( 'woocommerce_add_cart_item_data', array( $GLOBALS['woosb'], 'woosb_add_cart_item_data' ), 10, 2 );