the plug in has a problem consisting in the incorrect sum in the case of multiple bundled products in a single purchase. I wrote to customer service, received two replies and no solution. For three weeks, no one has answered and the problem persists. I hope there are problems that prevent you from solving the problem. If I do not receive assistance I will contact the appropriate offices, thank you and good day
I checked your other ticket and saw that our developer responded that he released a new update to fix one of your issues. The other one was still under investigation.
Since we have to deal with a huge number of tickets every day, it's possible that he might have missed your response or simply didn't have time to respond to you.
I assume you're using the free version of Product Bundles since I can't find your purchase information? Have you updated to the latest version 5.0.0 recently? Please carefully read our warning here before doing that. The new update brings about a very huge change in the way our plugin works.
Some are disappointed by this and leave negative reviews about it. As passionate developers of plugins, we're frustrating about this too. As users are too quick to get angry and leave bad comments but have no time to raise a comment even after receiving our help for zero charge. This doesn't feel good at all for us here.
One more thing, we're not subordinate or under any offices. We've been treated unfairly when all we ask for is just some patience and understanding from users.
Each of our plugin just comes along with limited guarantee of customization only. There are always issues that we just can solve or find a workaround.
Hi, if you think I'm complaining about something I got for free, it means you're probably dealing with so many rude people. I have the paid version and I wouldn't dream of criticizing a gift. I am complaining when I write three times about the same problem and have not received an answer for two weeks. As you can also see from the previous ticket, I was patient and I wrote three times within two weeks. From your answer I deduce that you have not read the ticket, or you are very busy and therefore under stress. In any case, I care that the problem is solved because it is a fairly obvious bug.
If you need we can send you the purchase code and the payment receipt of the plugin.
We always remind users to fill in their purchase information upon creating a new ticket so that we could know if the customization service they're requesting is provided for free or not with their license.
I have found no purchase details in your details that's why I'm asking if you're using the free version and updated to 5.0.0. In free plugin version 5.0.0 users cannot add variable products to a bundle anymore, that's why I asked about the update. Bundles including variable products will see errors.
I asked about the update to be sure if the new release has solved your issue or not. Since we're working asynchronously, sometimes our developers have forgot to respond to customers that they have helped or fixed the issue. So the only thing I would like to apologize here is the lack of response from our developer.
Our sales staff reponded that you have fired a refund claim on PayPal, well, the same result every time. I hope that you won't take it personally, but there's nothing more I can help in this case now.
I will also consider that your other ticket is now able to be closed as well.
Hello, maybe you have a lot of customers and you got confused. I purchased the plugin and it remains paid, do you think it has been refunded to me? I don't think so, otherwise I wouldn't be able to use the paid version, and I don't think you're going to give gifts. The problem persists with bundles created with simple products and without variations, among other things you have the possibility to enter the back end of my e-commerce because is you have an administrator account, as requested by your developer. After so many words I still ask you the question: is it possible that the bug is solved or do I keep the plugin malfunctioning? Do you prefer me to open another ticket and explain the problem again? You decide and let me know please, I think a two weeks is a lot to be able to communicate.
Thanks for your information. I would like you to know that I'm also unsure about your case, because I'm not a technician. I'm not sure whether or not this issue can be fixed, since our developer hasn't responded about the result up to now.
And for your information, after transfering tickets to assigned developers, I couldn't receive updates of replies or access that ticket until customers contact again and have me check on the progress.
I have written a note to our developer and wait for his response until he's back. Until then, I'll keep you posted.
Every single day that I can help customers work things out is a good day to me. But there were days we wasted time for fruitless things and found no useful solution. But it's a foundation for future improvements of our plugins. We’re ready to go extra miles, just that it will take time.
Under those cases, all we can rely on is our customers' understanding and support.
You can see the change here: 63.80, discount 10% -> 57.47 (not 57.42 as previous).
Because we discount for each bundled product first then calculate the total. Some of your products have decimal price, e.g 3.05, discount 10% -> 2.745 -> rounded to 2.75. That is why you see have a small difference in the total.
Hi, I wrote a ticket more than month ago:
https://wpc.ticksy.com/ticket/2332018/
the plug in has a problem consisting in the incorrect sum in the case of multiple bundled products in a single purchase. I wrote to customer service, received two replies and no solution. For three weeks, no one has answered and the problem persists. I hope there are problems that prevent you from solving the problem. If I do not receive assistance I will contact the appropriate offices, thank you and good day
Hi Marcello,
Thank you for contacting WPClever Support Forum.
I checked your other ticket and saw that our developer responded that he released a new update to fix one of your issues. The other one was still under investigation.
Since we have to deal with a huge number of tickets every day, it's possible that he might have missed your response or simply didn't have time to respond to you.
I assume you're using the free version of Product Bundles since I can't find your purchase information? Have you updated to the latest version 5.0.0 recently? Please carefully read our warning here before doing that. The new update brings about a very huge change in the way our plugin works.
Some are disappointed by this and leave negative reviews about it. As passionate developers of plugins, we're frustrating about this too. As users are too quick to get angry and leave bad comments but have no time to raise a comment even after receiving our help for zero charge. This doesn't feel good at all for us here.
One more thing, we're not subordinate or under any offices. We've been treated unfairly when all we ask for is just some patience and understanding from users.
Each of our plugin just comes along with limited guarantee of customization only. There are always issues that we just can solve or find a workaround.
Best regards.
Janilyn T. - WPClever Support Agent
Hi, if you think I'm complaining about something I got for free, it means you're probably dealing with so many rude people.
I have the paid version and I wouldn't dream of criticizing a gift.
I am complaining when I write three times about the same problem and have not received an answer for two weeks.
As you can also see from the previous ticket, I was patient and I wrote three times within two weeks. From your answer I deduce that you have not read the ticket, or you are very busy and therefore under stress.
In any case, I care that the problem is solved because it is a fairly obvious bug.
If you need we can send you the purchase code and the payment receipt of the plugin.
Thanks for your attention, I wish you a good day.
Hi Marcello,
We always remind users to fill in their purchase information upon creating a new ticket so that we could know if the customization service they're requesting is provided for free or not with their license.
I have found no purchase details in your details that's why I'm asking if you're using the free version and updated to 5.0.0. In free plugin version 5.0.0 users cannot add variable products to a bundle anymore, that's why I asked about the update. Bundles including variable products will see errors.
I asked about the update to be sure if the new release has solved your issue or not. Since we're working asynchronously, sometimes our developers have forgot to respond to customers that they have helped or fixed the issue. So the only thing I would like to apologize here is the lack of response from our developer.
Our sales staff reponded that you have fired a refund claim on PayPal, well, the same result every time. I hope that you won't take it personally, but there's nothing more I can help in this case now.
I will also consider that your other ticket is now able to be closed as well.
Best regards.
Janilyn T. - WPClever Support Agent
Hello,
maybe you have a lot of customers and you got confused. I purchased the plugin and it remains paid, do you think it has been refunded to me? I don't think so, otherwise I wouldn't be able to use the paid version, and I don't think you're going to give gifts.
The problem persists with bundles created with simple products and without variations, among other things you have the possibility to enter the back end of my e-commerce because
is you have an administrator account, as requested by your developer.
After so many words I still ask you the question: is it possible that the bug is solved or do I keep the plugin malfunctioning? Do you prefer me to open another ticket and explain the problem again? You decide and let me know please, I think a two weeks is a lot to be able to communicate.
Hi Marcello,
Thanks for your information. I would like you to know that I'm also unsure about your case, because I'm not a technician. I'm not sure whether or not this issue can be fixed, since our developer hasn't responded about the result up to now.
And for your information, after transfering tickets to assigned developers, I couldn't receive updates of replies or access that ticket until customers contact again and have me check on the progress.
I have written a note to our developer and wait for his response until he's back. Until then, I'll keep you posted.
Thank you for your time.
Janilyn T. - WPClever Support Agent
thank you very much, I await your news, I wish you a good continuation of the day
Thanks for your kind words.
Every single day that I can help customers work things out is a good day to me. But there were days we wasted time for fruitless things and found no useful solution. But it's a foundation for future improvements of our plugins. We’re ready to go extra miles, just that it will take time.
Under those cases, all we can rely on is our customers' understanding and support.
Hopefully, there will be a good news very soon.
We wish you all the best.
Janilyn T. - WPClever Support Agent
Hi marcello,
Sorry for the late reply!
I've changed the code for you, please clear the cache and test again https://www.birraebirre.it/shop/beerpack-trappisten-pack/
You can see the change here: 63.80, discount 10% -> 57.47 (not 57.42 as previous).
Because we discount for each bundled product first then calculate the total. Some of your products have decimal price, e.g 3.05, discount 10% -> 2.745 -> rounded to 2.75. That is why you see have a small difference in the total.
Best regards,
Dustin
Hi Frankie,
thanks for your effort, I really appreciate what you have done. As soon as I have feedback I will update you.