Please submit a private ticket if you need to share sensitive information, such as license details and admin credentials.

Okay
  Public Ticket #2363262
Problem with stock reduction of Bundled Product
Closed

Comments

  • Gnacik started the conversation

    There is problem with stock reduction if order came from REST API.


    I have in store "normal" woocommerce product A with enabled stock management. And product B - its bundle 10 pcs of A.

    If someone order on website 1 pcs of B stock of A is reduced correctly. A -10

    but if order is added into shop using REST API

    https://woocommerce.github.io/woocommerce-rest-api-docs/#create-an-order

    WPC doesn't change stock size of A product.

  •  767
    Janilyn replied

    Hi Gnacik,

    Thank you for contacting WPClever Support Forum.

    May I ask which version of our plugin are you using on your site? 

    - If it's the free version, recently we have received some serious warnings from the WordPress team, which leads to make our decision of removing the limit of 3 product at maximum. Now users can add unlimited items to a bundle, but only for simple and subscription products only

    Therefore, only in Premium version that users can add variable products or variations to a bundle. If you're using the free version and have updated to version 5.0.0, then all bundles with variable products inside will encounter errors. I'm sorry to say that there's nothing we can do to help you in this case.

    - If you're using the Premium version, you can kindly provide with your purchase information (PayPal ID and/ or email address used to purchase). After verifying your purchase, I'll proceed with the next step to help you out.

    Wish you all the best during this special time.

    Best regards.

    Janilyn T. - WPClever Support Agent

  • Gnacik replied

    Right now 'Im testing free version 4.0.4


    Thinking about new premium one, since i need bundle of variations, but I will not buy premium if plugin is not working for me correctly.

  •  767
    Janilyn replied

    Hi Gnacik, 

    About the stock management, our developers can help you check and fix that upon logging in to the admin area. Since each site uses a different theme and different combinations of plugins/add-ons, we cannot assume a universal conclusion. 

    Most importantly, we want to notify you about the BIG CHANGE in our free version. If you'd like to test more on our plugin, you can keep it stay at version 4.0.4. If you proceed to update to 5.0.0, all bundles with variable products or variations will encounter errors.

    Best regards. 

    Janilyn T. - WPClever Support Agent

  • Gnacik replied

    Theme and plugins on site doesn't change anything in that case. WPC Bundle just doesn't hook stock management actions when order is added via REST API and not created on website. 


  • Gnacik replied

    Any dev can look at problem?

  • Gnacik replied

    I should buy premium version for any support ??

  •  1,228
    Dustin replied

    Hi Gnacik,

    Thank you for informing us of this issue!

    We'll add this task to our plan with high priority. 

    Best regards,
    Dustin

  • Gnacik replied

    Thanks for information. Waiting for fix then :)

  • Gnacik replied

    @Frankie any news about fixing that issue?

  • Gnacik replied

    Any news about fixing that issue?