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  Public Ticket #2348427
Added products are syncing to the main product
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  • Marcel started the conversation

    It was working recently, but now when I increase the 'added' product, the 'main' product also increases.

    In 'Cart & Checkout' settings, 'Change quantity' is set to 'Yes'

    In the 'main product', 'Custom quantity - Allow the customer can change the quantity of each product' is enabled.

  •  767
    Janilyn replied

    Hi Marcel, 

    Thank you for contacting WPClever Support Forum. 

    You should click on Edit the main product, then in Product Data section, uncheck/ unselect the box in Sync quantity option: Sync the quantity of the main product with associated products.

    This will allow customers to buy added products with a different quantity from the main one.

    Please check your product setting again and adjust it, you're good to go. 

    Have a nice day and best regards. 

    Janilyn T. - WPClever Support Agent

  • Marcel replied

    That is precisely the problem. 

    I've done that.

    I even tried disabling all plugins, still doesn't work.

    Screenshots attached

    v2.0.7, WP 5.4, PHP 7.3, WC 4.0.1

  • Marcel replied

    Okay, I've worked out that is has something to do with my theme.

    The theme is making changes to the +/- buttons.


  • Marcel replied

    Solved: Have disabled the theme's modifications to the +/- buttons

  •  767
    Janilyn replied

    Thanks for your feedback. 

    Feel to submit a new ticket if you run into any other troubles.

    I'll close this ticket now. 

    Best wishes and have a nice day from WPClever team.

    Janilyn T. - WPClever Support Agent