Please submit a private ticket if you need to share sensitive information, such as license details and admin credentials.

Okay
  Public Ticket #2344288
Image in product bundle
Closed

Comments

  •  2
    Jean baptiste aubry started the conversation
    March 31, 2020 at 9:44am

    Hi

    I work for my customer on a theme i don't know

    I've installed your plugin to try it, and i'll need it cause i've more than 3 products to bundle

    The problem is when i click on bundle product image, the main image of the product gallery dont change.

    You can see it : https://www.givemehappiness.com/article/agate-arbre/

    Any idea

  •  767
    Janilyn replied
    March 31, 2020 at 10:18am

    Hi Jean, 

    Thank you for contacting WPClever Support Forum. We’ve received your ticket and assigned one of our developers to help you with that. 

    He’ll be looking into your question and responding with specific instructions as soon as possible. Please stay in touch as he might need discuss further with you. 

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  1,228
    Dustin replied
    March 31, 2020 at 2:23pm

    Hi Jean,

    Please choose "Yes" for this option https://prnt.sc/rq7h40

    If it still doesn't work, please send me your website info (wp-admin link, username, password) then I can check and fix this problem for you. You also can create a dev/staging site with the same issue then I'll work on it. Read more about sending secure login information here https://wpclever.net/faqs/sending-secure-login-information.

    Best regards,
    Dustin

  •   Jean baptiste aubry replied privately
  •  1,228
    Dustin replied
    April 1, 2020 at 4:28am

    #1. About image:

    I've checked and seen that the current theme changed the default layout of the product image and our plugin doesn't work correctly.

    I think it's better if you add all images again to the bundle products, e.g https://www.givemehappiness.com/article/agate-arbre/

    #2. About adding to cart:

    In this product, have the wrong in setting min/max https://prnt.sc/rqkmt2

    I changed to https://prnt.sc/rqknhb. Now each product have min is 0, max is 1. The bundle always is 1.

    Please check again https://www.givemehappiness.com/article/agate-arbre/

    Best regards,
    Dustin

  •  2
    Jean baptiste aubry replied
    April 1, 2020 at 7:11am

    Ok Thanks 

    The problem is when you add one ore more product the cart total is 0

  •  1,228
    Dustin replied
    April 1, 2020 at 4:03pm

    I found that the theme Floris also changed the add to cart form template and our plugin doesn't work correctly. 

    If I remove this file https://prnt.sc/rqyhzu to use the default WooCommerce template, the bundle will works fine. https://prnt.sc/rqyint -> https://prnt.sc/rqyj2r

    Best regards,
    Dustin

  •  2
    Jean baptiste aubry replied
    April 2, 2020 at 7:52am

    Hi

    Thanks a lot for your answer

    Any idea for the images change ??

    Thanks

  •  1,228
    Dustin replied
    April 3, 2020 at 8:15am

    This theme author changed the default layout for their purpose and we can't fix it for you. Sorry about that!

    Best regards,
    Dustin