I found your plugin the most useful one for my site and tried the free version to be sure of its functionality. But the problem is that when add to cart is pressed, nothing is added to shopping cart. I tried to disable as many plugins as possible to prevent conflicts, but the problem still remains.
would you please help me to know whether your plugin is usable for me or not?
Thank you for contacting WPClever Support Forum. When this happens, it might be that the theme you're using is missing some components or another third-party plugin is causing a conflict with ours, which prevents our plugin from fucntioning properly.
To be sure, we need to check directly on your site. Kindly provide the link to your site so that our developer can check for the source of conflict.
I have assigned one of our developers to help you check things out for certainty. Our developer will respond to you once receiving your site link and the pending line reaches your ticket.
Kindly stay in touch as he might need to discuss further with you.
Hi
I found your plugin the most useful one for my site and tried the free version to be sure of its functionality. But the problem is that when add to cart is pressed, nothing is added to shopping cart. I tried to disable as many plugins as possible to prevent conflicts, but the problem still remains.
would you please help me to know whether your plugin is usable for me or not?
Hi Ehsan,
Thank you for contacting WPClever Support Forum. When this happens, it might be that the theme you're using is missing some components or another third-party plugin is causing a conflict with ours, which prevents our plugin from fucntioning properly.
To be sure, we need to check directly on your site. Kindly provide the link to your site so that our developer can check for the source of conflict.
I have assigned one of our developers to help you check things out for certainty. Our developer will respond to you once receiving your site link and the pending line reaches your ticket.
Kindly stay in touch as he might need to discuss further with you.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Janilyn
Thank you for the fast reply. This is my site: www.teslapart.ir
please be aware that the site optimized for mobile webveiwer and therefore, seems messy in desktop view.
waiting for your comments,
regards
Hi Ehsan,
Thanks for your information. I have transferred your ticket to the main developer of this plugin so that he can check on your site.
He’ll be responding as soon as possible. Please be patient as support is slower than normal in the weekends.
Have a nice day.
Best regards.
Janilyn T. - WPClever Support Agent
Hi ehsan3423,
We don't know about the language on your website. So, please send me the exactly composite product link then I can check it first
Best regards,
Dustin
Hi Frankie
you can find URL of the composite product in the following.
http://teslapart.ir/product/%D8%B3%D8%A8%D8%AF-%D8%B3%D8%B1%D9%BE%D9%84%D9%88%D8%B3-%D8%A7%DB%8C-%D8%AC%DB%8C-%DB%8C%D9%88/
I've checked and seen that the theme have feature "Ajax add to cart" for single product page and it make our plugin doesn't work correctly.
Please find and turn off this feature in the theme options.
Best regards,
Dustin
Dear Frankie
I disabled the ajax add to cart feature and the problem was solved.
thanx for your kind following of this issue
You're welcome!
If you are satisfied with our plugin and support, please reward it with a full five-star ★★★★★ rating. https://wordpress.org/support/plugin/wpc-composite-products/reviews/?filter=5
Thank you in advance! <3
Best regards,
Dustin