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  Public Ticket #2303354
Sorting variations to my order
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  • Geoff started the conversation

    How do I get the radio buttons to be sorted to how I want them to be as done in the WP-Admin?

    The attachments show how when the plugin is not activated the drop down selects are in the order I want.  However in the second image you can see how the radio buttons are not sorted the same way.  How can I fix this please.

    Cheers

  •  767
    Janilyn replied

    Hi Geoff, 

    Thank you for contacting WPClever Support Forum. We’ve received your ticket and assigned one of our developers to help you with that. He’ll be looking into your issue and responding as soon as finding a solution. Please stay in touch as he might need you to provide further information.

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  1,240
    Dustin replied

    Hi Geoff,

    Yes! You can do that by re-arranging the variations in the backend https://prnt.sc/r4byna

    This is the default https://prnt.sc/r4byur but you can move the Yellow to the top https://prnt.sc/r4bz0j and the result https://prnt.sc/r4bz4u

    Best regards,
    Dustin

  • Geoff replied

    Yes I have checked that and also in multiple themes.  The only thing I can work out as a possible cause is that I am using a plugin called SymbioStock.

  • Geoff replied

    Sorry I could not re-add my image to previous post

  • Geoff replied

    Ok so I deactivated the symbiostock plugin, no change

    I then disabled ALL of my plugins except for yours and Woocommerce

    Again checked with other themes

    The issue still exists 

  •  1,240
    Dustin replied

    Hi,

    Maybe have the cache on your website, please clear the cache and also clear all transients https://prnt.sc/r4i1vf

    Then please create a new variable product to test.

    If it still doesn't work, please send me your website info (wp-admin link, username, password) then I can check and fix this problem for you. You also can create a dev/staging site with the same issue then I'll work on it.

    Best regards,
    Dustin

  • Geoff replied

    I have done that and don't use a WP cache plugin yet.

    As requested

    https://threeredponiesstock.com.au/wp-admin/

    please note it is a password protected site as it is a dev site

    trpuser

    QmrR1hHAc

    Then the WP-Admin login for you is

    wpclever

    *TestWPClever*

    Cheers for your help.

  •  1,240
    Dustin replied

    I've tested and seen it works fine https://prnt.sc/r6ebuu -> https://prnt.sc/r6ec0q

    Maybe after clearing the transient, you need to edit the variable product and save it again.

    Please check again https://threeredponiesstock.com.au/shop/stock-photo/example-variable-1/

    Best regards,
    Dustin