Please submit a private ticket if you need to share sensitive information, such as license details and admin credentials.

Okay
  Public Ticket #2291934
Upsell not listed on individual products
Closed

Comments

  • Toluca Rivers started the conversation

    Hello,

    I've upgraded to premium and love it so far, but cannot figure out why the individual products included in the bundle don't have the upsell feature. It should say something, "purchase the bundle and save 20%" or something like this. I searched the public forum and one other woman had this issue, but she was using Elementor. I am not. Any ideas?

    Toluca

  •  767
    Janilyn replied

    Hi, 

    Thank you for contacting WPClever Support Forum. We’ve received your ticket and assigned one of our developers to help you with that. He’ll be looking into your issue and responding as soon as finding a solution. 

    Before that could you kindly provide a link to your published bundle so that our dev could check if any components are missing from your theme or any conflict with other plugin is existent. Please stay in touch as he might need you to provide further information.

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  1,228
    Dustin replied

    Hi Toluca,

    Could you please explain more about this issue with some screenshots?

    And then, please send me your website info (wp-admin link, username, password) then I can check and fix this problem for you. You also can create a dev/staging site with the same issue then I'll work on it.

    Best regards,
    Dustin

  • Toluca Rivers replied

    Here are two screenshots. One is of one of the individual products with no upsell appearing and the other is of the bundle.

  •   Toluca Rivers replied privately
  •  1,228
    Dustin replied

    Hi Toluca,

    Sorry for the late reply! I missed this ticketfrown.png

    Please choose this option https://prnt.sc/rf58ls

    If it still doesn't work, please send me your website info (wp-admin link, username, password) again then I can help you.

    Best regards,
    Dustin