Please submit a private ticket if you need to share sensitive information, such as license details and admin credentials.

Okay
  Public Ticket #2278766
Getting error using product bundles
Closed

Comments

  • stan glaser started the conversation

    Im getting a error when adding the bundle to my cart 

    • CBD Softgels" is un-purchasable.
    • You cannot add this bundle to the cart.

    I even deleted the product off the bundle and adding it back in using search

    field this is not working for some reason I have it marked in stock on my 

    woocommerce store

  •  767
    Janilyn replied

    Dear users,

    Welcome to WPClever Support Forum. 

    Thank you for reaching out to us. We have had a very successful, fruitful year thanks to your valuable support and cooperation last year. We are truly grateful for your interest and passion in our plugins. 

    To celebrate this and prepare for another marvelous year, we are having a long vacation from 22 to 28 January, 2020. So during this time period, all the support activities will be temporarily unavailable. We're still receiving your tickets but they will be held Pending until 29 January, 2020. After that time, support might still be a bit slower than normal as we're planning to conduct some major assessments of the system and operation. (Just a secret between you and me: We're running a really BIG project for WPClever.) But don't worry, we'll try our best to proceed your tickets respectively at the same time. 

    We're sorry for any inconvenience caused to you during this time. Hopefully, our dear users will understand and wait patiently for us. With high inspiration, we will come back better, faster and stronger to deliver you the best. 

    A thousand thanks to you all from WPClever team. We wish you all the best for the year of 2020. 

    From WPClever team with love.


    Janilyn T. - WPClever Support Agent

  • theJonHale replied

    I'm having this same exact problem, but only on Internet Explorer. Chrome adds the bundles just fine. 

  •  1,222
    Dustin replied

    Hi theJonHale,

    Please send me your website info (wp-admin link, username, password) then I can check and fix this problem for you. You also can create a dev/staging site with the same issue then I'll work on it.

    Best regards,
    Dustin