Hi, 

I have checked for your other ticket. Our developer has just gone for a business trip for a week so that he's still working on the tickets right now. Sorry for any inconvenience. 

I have reported your case once more to have him look at yout ticket first. He’ll be responding to you in a while. Please stay in touch. 

Thanks for your patience. I will urge our dev to get this done very quickly. If there is anything going strange, you can contact me via this ticket. 

Wish you all the best.