I'm using WPC Product Bundles v3.8.5 (free) and I have a problem with doubled content on Woocommerce order. As you can see on the screenshot (sorry, it is in Polish), the first line is a bundle with the price 0,00 and the second line is the contents of a bundle, with the discounted price. I have a problem because all of this is imported into my financial program and caused a double booking.
My question is how to get rid of one of the lines? The best would be to have a bundle with the total price in it, but if it can't be done, the second line only is enough.
Thanks for contacting WPClever Support Forum. I have tested the plugin on our test site and demo, everything is still working fine. Your issue must have been caused by the incompatibility with third-party plugin or theme. It’s not a problem come from our plugin.
Plus, the provided information is not enough for us to find the cause. Hence, we need to check for the codes of your site. However, I’m sorry to inform you that this customization service is only available for Premium users only.
As stated in our policy, we only provide free customization when the issue is from our plugin. For problems with third-party plugin, it’s a customization service for Premium users only.
You can kindly consider buying the Premium to enjoy free customization service or confirm to pay the customization for fixing the conflicts by our developer.
All bundles and bundled products were added to the orders to ensure that it count the stock quantity correctly. I think you should change the code of "financial program" to exclude the bundled products when importing.
On the orders, you can find the bundled products if it have the key "_woosb_parent_id". You can see the example code about this key https://prnt.sc/qn9qru
Hello, I have the same problem. The order come with a $0.00 price product (which is the bundle product), then it appears all the bundled products with their prices. This appears in back-in of the order in wordpress. I have the premium version.
When you use the auto-calculate price for the bundle, the bundle price is a sum of bundled products. In the backend, the bundle price will be zero. If not, the total will be duplicated.
The bundle with the zero price was added for you can easy manage and know which bundle was sold. This screen only was viewed by administrator, so please don't worry about that.
Just bought the premium version, and I'm facing the same problem here.
Once all the bundled products show in the cart I can't see the reason why have the bundle in the cart as well. It causes a duplicity in the backend when we process the order.
Please, at least set an option where we can choose if we want the bundles to show in the cart or not. If not possible, unfortunatelly this plugin will be useless for me.
Hi there,
I'm using WPC Product Bundles v3.8.5 (free) and I have a problem with doubled content on Woocommerce order. As you can see on the screenshot (sorry, it is in Polish), the first line is a bundle with the price 0,00 and the second line is the contents of a bundle, with the discounted price. I have a problem because all of this is imported into my financial program and caused a double booking.
My question is how to get rid of one of the lines? The best would be to have a bundle with the total price in it, but if it can't be done, the second line only is enough.
Thank you for your help,
PB
Hi,
Thanks for contacting WPClever Support Forum. I have tested the plugin on our test site and demo, everything is still working fine. Your issue must have been caused by the incompatibility with third-party plugin or theme. It’s not a problem come from our plugin.
Plus, the provided information is not enough for us to find the cause. Hence, we need to check for the codes of your site. However, I’m sorry to inform you that this customization service is only available for Premium users only.
As stated in our policy, we only provide free customization when the issue is from our plugin. For problems with third-party plugin, it’s a customization service for Premium users only.
You can kindly consider buying the Premium to enjoy free customization service or confirm to pay the customization for fixing the conflicts by our developer.
Best regards.
Janilyn T. - WPClever Support Agent
Hi,
All bundles and bundled products were added to the orders to ensure that it count the stock quantity correctly. I think you should change the code of "financial program" to exclude the bundled products when importing.
On the orders, you can find the bundled products if it have the key "_woosb_parent_id". You can see the example code about this key https://prnt.sc/qn9qru
Best regards,
Dustin
Hello, I have the same problem. The order come with a $0.00 price product (which is the bundle product), then it appears all the bundled products with their prices. This appears in back-in of the order in wordpress. I have the premium version.
Hi Jose,
When you use the auto-calculate price for the bundle, the bundle price is a sum of bundled products.
In the backend, the bundle price will be zero. If not, the total will be duplicated.
Best regards,
Dustin
Perfect, I don´t need the bundle product with price of zero. Is any form to not have that zero product at all in the backend order?
The bundle with the zero price was added for you can easy manage and know which bundle was sold. This screen only was viewed by administrator, so please don't worry about that.
Best regards,
Dustin
¿There is any way to eliminate that?
Just bought the premium version, and I'm facing the same problem here.
Once all the bundled products show in the cart I can't see the reason why have the bundle in the cart as well. It causes a duplicity in the backend when we process the order.
Please, at least set an option where we can choose if we want the bundles to show in the cart or not.
If not possible, unfortunatelly this plugin will be useless for me.
Thank you.
I'm in the exact situation as Brian. The price zero product in the cart is making problems in the back end, better if that do not appear at all.
Thanks.
Hi Jose & Brian,
We alway add the main bundle to the orders by default. But we can change the code to remove it for you when you using premium version.
Please submit a separate ticket with your payment information then we can help you.
Best regards,
Dustin