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  Public Ticket #2247058
The product does not work well with currency variation
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Comments

  •  1
    Kenoeto South started the conversation

    i am using the trial version of your plugin and i notice that your product does not work well with currency translation.


    On my website https://stridewithstyle.com/stidetest/product/alexandria-leather-wallet/, when change my currency to Canadian currency. it does a double currency conversion. 


    it believe the additional amount is us dollars, the convert us dollars 

  •  767
    Janilyn replied

    Hi, 

    This issue is often caused by the incompatibility with a third-party plugin or theme. I'll transfer your ticket to our developer, he will look into your issue soon. 

    Meanwhile, kindly create a staging or dev site with the same issue then give us the admin login info so that our developer can look into the codes and make necessary adjustment for you. 

    Beat regards. 

    Janilyn T. - WPClever Support Agent

  • gavinas_v replied

    Hi

    I have the same problem.

    If the order currency differs from the store’s main currency, the price is considered incorrect.
    The price of all its components is added to the price of the bundle. As a result, the price is twice as much


  •  767
    Janilyn replied

    Hi Gavinas, 

    Please create a new ticket and give us the link to the staging site and admin login info so that we can look at your site structure and find a way to fix it. Not all sites use the same theme or plugin. 

    Best regards. 

    Janilyn T. - WPClever Support Agent

  •  1
    Kenoeto South replied

    Since many users are experiencing this issue. it has nothing to do with my site. Please do this.

    1. Set your main currency as us dollars

    2. ensure that you any plugin that does currency converter

    3. add a addon product using your plugin and you will notice two problem

    3a. problem 1. if you set a price it doesn't convert 3b if you set is as percentage off you will get the same currency issue i have. 

    4. The screenshot i provided show everything two different amount. 


    https://ticksy_attachments.s3.amazonaws.com/issue%20with%20price_526.png

  • Johan Nilsson replied

    Did you find a solution? We have the same problem. Different amounts in Shop, product and cart in any other currency than default..

  • Leandro replied

    Nop at this time, i dont have any solution.