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  Public Ticket #2209406
Product Bundles Plugin- Upsell Not Showing on Single Product Page
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  •  1
    Kelsey started the conversation

    Hello!

    I am currently testing out the free version of the product bundles plugin. I really want to buy the paid version and plan on it if we can get this issue sorted out.

    Currently, the upsell to the bundle is not showing on the individual product page. I am wanting to use this bundle product vs other ones for this reason. I know another person who uses yours and I love this feature! 

    I am pretty sure that I have set it up correctly in the settings (I will attach a screenshot). I had my Wordpress girl look at it and she wasn't sure why it wasn't working either. She wondered if it may have to do with my product page being set up with Elementor, but that still seems like that would be weird since it still edits the product page on the bundle page and I've used other plugins that work to edit the product pages, even though there is an Elementor template.

    For reference, here is my test bundle. If you click to any of the individual products, you'll see the upsell is not there: https://www.wifeteachermommy.com/product/test-bundle/

    Please advise! I am really hoping to get this working. Fingers crossed. Thanks in advance for any help you can provide!

  •  767
    Janilyn replied

    Hi,

    Thank you for reaching out to us. One of our developer has been assigned to help you with that. This might take quite some time due to the heavy workload in our office recently. So please stay tuned and patient.

    We appreciate your patience. Thanks for your understanding.

    If you have any further questions or concerns, feel free to let us know at any time.

    Janilyn T. - WPClever Support Agent

  •  1,226
    Dustin replied

    Hi,

    Because of you're using Elementor so some part doesn't work correctly like with the default WooCommerce template.

    Please send me your website info (wp-admin link, username, password) then I can check and fix this problem for you. You also can create a dev/staging site with the same issue then I'll work on it.


    Best regards,
    Dustin

  •   Kelsey replied privately
  •  1,226

    Best regards,
    Dustin

  •  1
    Kelsey replied

    Thank you! This is perfect. Upgrading now!

  •  1
    Kelsey replied

    I upgraded but now I'm running into a new issue.

    I've created 3 new test bundles now, and when I test purchase only the first item shows up in the downloads.

    Here are the test bundle links:

    https://www.wifeteachermommy.com/product/test-bundle-4/

    https://www.wifeteachermommy.com/product/test-bundle-3/

    https://www.wifeteachermommy.com/product/test-bundle-2/

    You can use coupon code free2me for testing purposes. 

  •  1,226
    Dustin replied

    I've tested on my demo page:
    1. Create a downloads bundles https://prnt.sc/pwo0d9
    2. Purchase this bundle https://prnt.sc/pwo0oc
    3. Then I can see all downloads https://prnt.sc/pwo10x

    So, it seem this issue only happens on your website. I'll do further check and let you know when done.

    Best regards,
    Dustin

  •  1,226
    Dustin replied

    Hi,

    I found that the plugin "CartHopper: WooCommerce Skip Cart" caused this issue. It breaks the add to cart progress and we only can add the first product in the bundle to the cart.

    Please deactivate this plugin and try again.

    Best regards,
    Dustin

  •  1
    Kelsey replied

    That worked! Thank you so much for your excellent customer service. I love this plugin already and will definitely recommend it to others! 

  •  1,226
    Dustin replied

    You're welcome!smile.png

    If you are satisfied, please reward it a full five-star ★★★★★ rating. https://wordpress.org/support/plugin/woo-product-bundle/reviews?rate=5#new-post Thank you in advance! <3

    Best regards,
    Dustin