FAQs - Licenses, Payments & Installation

1. How do I install the Premium version?

After successfully making the payment for the premium license of our plugins, we’ll send you an installation file in .zip format via your purchase email. So, please follow these steps to install it:

1. Download the premium version file (the .zip format) from the purchase receipt email.
2. If prior to that you installed the free version, deactivate it.
3. From the admin dashboard, find Plugins >> Add New >> Upload Plugin >> Choose file then select the path to the .zip file and click Install Now. After installing successfully, click on Activate to make it work. For more information, please refer to this article.

2. How do I update the Premium version?

When using our plugins, you will get an update notification from your website’s admin dashboard in the back-end and all you need to do is just click on the Update now button.

In case you encounter any issues concerning the plugin update, feel free to create a new ticket here to get help from our Support Agent. Our team is ready to respond in just about no time.

3. What if I don’t receive the installation file after making the purchase?

If your purchase is confirmed successfully, then you should check the spam box/ junk folder of your email. Our email including the installation file might be accidentally marked as spam email by your mail provider.

In case you still can’t find the purchase receipt email, kindly create a new Private ticket here to request a new download link. Please include the Payment Email you used when purchasing in the very first line of your message body. We’ll check and send you the Premium version immediately.

4. What is the difference between different types of licenses?

• Single site: By purchasing this license, you are entitled to use it on one website (personal or client’s).
• Up to 5 sites: By purchasing this license, you are entitled to use it on a maximum of 5 websites (personal or client’s).
• Unlimited sites: By purchasing this license, you are entitled to unlimited use on any websites (personal or client’s).

* All licenses are a one-time purchase and included the lifetime update & premium support.

5. Can I get a refund?

Yes, of course! We provide the 7-Day Money-Back Guarantee with detailed information here. 

If you're having on-going tickets within 7 days after purchasing our plugin, the time spent waiting for our support won't be counted when we consider your refund request. 

To get the refund, you can create a new Private ticket, fill out the custom fields with your Payment ID & Payment Email. Our staff will send you the refund within 24 hours. 

* All data sent in Private tickets here will be kept secure & confidential, so you don’t need to worry about that!